Technology Delivery Centre Analyst

Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK’s best wealth manager for clients and their advisers. Quilter oversees £141.2 billion in customer investments (as of December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

The Technology Delivery Centre Analyst is a critical role in delivering high quality IT services to our internal and external customers through efficient support and preventative maintenance. The role is responsible for provisioning maintenance and regular checks on our infrastructure estate, resolving escalated end-user issues, incidents and where appropriate major incidents.

Responsibilities:

• Diagnose and Resolve Technical Issues: Quickly identify and address technical problems to minimise downtime.
• Maintenance and Support: Perform routine maintenance and support for end user and infrastructure environments.
• Problem Management ownership and investigation.
• Knowledge Management creation, validation and communication.
• Event Monitoring: Proactively monitor events and respond to incidents to prevent service disruptions.
• Identify and triage security incidents.
• Resolving technical issues escalated beyond level 1 support expertise.
• VIP Support and Event Management: Deliver high-quality support for VIPs and manage technical aspects of corporate events.

Main Stakeholders:

• Business users and customers – provide the necessary level of support to achieve the desired outcomes of our customers.
• Infrastructure support, design and development functions within Technology.
• Head in CIO function and Senior Technology Management - Provide updates and insights to senior technology management.
• Service Operations customer support and fulfilment teams – Provide appropriate triage and data gathering.

Essential Experience, Skills, and Knowledge:

• Proven experience in IT Service Management processes, standards and IT support roles.
• Experience using Service Management, diagnostic, collaboration and support tools.
• Excellent customer service skills and focus.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with various departments and stakeholders.
• Professional work ethic with experience in supporting VIPs and Company Executives.

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential.

Core Benefits:

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme.
• Pension Scheme: A non-contributory company pension scheme.
• Private Medical Insurance: Single cover as standard.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits.
• Healthcare Cash Plan: Jersey employees only.

We create brighter financial futures for every generation by guiding our customers and their families through the complexity of planning for their financial future. Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us.

We believe our workplace needs to work for you, so we offer an environment where you can balance a successful career with your commitments and interests outside of work.

We are committed to treating all our job applicants fairly and with respect. Our people come from all kinds of backgrounds and have a wide range of expertise, so we welcome your application regardless of your beliefs, culture, gender identity, ethnicity, sexual orientation and or disability.