Quilter plc is seeking a Customer Service Journey Lead to own and evolve an end-to-end customer journey across digital and non-digital channels, aligning with strategy and portfolio priorities. You will balance customer outcomes, operational effectiveness, risk, and commercial performance, driving run-and-change across multiple teams.
The role involves leading a multidisciplinary squad, delivering a roadmap for journey improvements, and embedding technology-enabled change to deliver measurable
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End-to-End Customer Journey Leader in Southampton employer: Quilter plc
Quilter plc is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to employee growth, we provide extensive training opportunities and a supportive culture that values diversity and inclusivity. Our comprehensive benefits package, including a generous holiday allowance and a non-contributory pension scheme, ensures that our employees are well taken care of while they contribute to our mission of being the UK's best wealth manager.
