Quilter plc in Southampton is seeking a Customer Experience Analyst to turn customer and adviser feedback into clear, actionable insight drawn from Voice of Customer surveys, complaints and public reviews. You will translate findings into concise dashboards, reports and governance updates for senior stakeholders.
You will collaborate across Operations, Insight, Digital, Technology and Risk to shape survey frameworks, monitor data quality and deliver measurable improvements that balance customer
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CX Insight & Experience Analyst in Southampton employer: Quilter plc
Quilter plc is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to employee growth, we provide extensive training opportunities and a supportive culture that values diversity and inclusivity. Our comprehensive benefits package, including a generous holiday allowance and a non-contributory pension scheme, ensures that our employees are well taken care of while they contribute to our mission of being the UK's best wealth manager.
