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- Tasks: Manage customer calls and resolve queries with empathy and professionalism.
- Company: Join Quilter plc, a leading company in wealth and investments.
- Benefits: Enjoy a starting salary of £26,500, hybrid work, and 26 days holiday.
- Other info: Great training opportunities and participation in the Quilter Incentive Scheme.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 26500 - 26500 £ per year.
Quilter plc is seeking a Customer Service Advisor for its Southampton office, offering a permanent contract. The successful candidate will manage customer calls, handle queries, and assist in resolving issues with empathy and professionalism.
With a starting salary of £26,500, this role also provides opportunities for growth through training and coaching. Employees benefit from a hybrid work environment, 26 days of holiday, and participation in the Quilter Incentive Scheme as well as a pension plan.
Customer Service Advisor - Wealth & Investments (Hybrid) in Southampton employer: Quilter plc
Contact Detail:
Quilter plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Wealth & Investments (Hybrid) in Southampton
✨Tip Number 1
Research Quilter plc and their values before your interview. Knowing what they stand for will help you connect your answers to their mission, showing that you're not just another candidate but someone who truly fits into their culture.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle queries with empathy and professionalism. Role-play common customer scenarios with a friend to build your confidence and refine your responses.
✨Tip Number 3
Don’t underestimate the power of follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it gives you a chance to explore other roles that might suit you within Quilter plc.
We think you need these skills to ace Customer Service Advisor - Wealth & Investments (Hybrid) in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any previous experience in customer service, especially in wealth and investments, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and your understanding of the financial services industry. Let us know why you want to join Quilter plc specifically.
Showcase Your Communication Skills: Since this role involves managing customer calls and queries, make sure your application showcases your communication skills. Use clear and concise language, and don’t forget to demonstrate your empathy and professionalism in your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Quilter plc
✨Know Your Stuff
Before the interview, make sure you understand Quilter plc's services, especially in wealth and investments. Familiarise yourself with common customer queries and how to handle them. This will show that you're proactive and genuinely interested in the role.
✨Show Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues with understanding and care. This will demonstrate your ability to connect with customers and handle their concerns professionally.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a crucial skill for this role, and showcasing it in your interview will set you apart.
✨Ask Insightful Questions
At the end of the interview, have a few insightful questions ready about the team culture or growth opportunities within Quilter. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.