Quilter plc is seeking a senior leader to own the end-to-end customer and adviser journeys across its Affluent segment. You will shape strategy, roadmaps and governance, coordinating across Operations, Digital, Technology, Product and Risk to deliver improved outcomes.
You will drive automation and AI-enabled servicing, balance regulatory requirements with business value, and lead multidisciplinary squads to execute change with measurable impact on customer experience and cost-to-serve.
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Head of AI-Enabled Customer & Adviser Journeys in London employer: Quilter plc
Quilter plc is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to employee growth, we provide extensive training opportunities and a supportive culture that values diversity and inclusivity. Our comprehensive benefits package, including a generous holiday allowance and a non-contributory pension scheme, ensures that our employees are well taken care of while they contribute to our mission of being the UK's best wealth manager.
