Quilter plc is seeking a Customer Service Journey Lead in London to own an end-to-end service journey across digital and non-digital channels. You will drive the integrated run-and-change agenda, align with Operations, Product, Digital, Technology and Risk, and deliver measurable improvements in customer outcomes and efficiency.
You will shape roadmaps, prioritise backlogs, and embed improvements that create capacity, reduce friction, and strengthen commercial performance.
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End-to-End Customer Journey Lead: Service Transformation in London employer: Quilter plc
Quilter plc is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to employee growth, we provide extensive training opportunities and a supportive culture that values diversity and inclusivity. Our comprehensive benefits package, including a generous holiday allowance and a non-contributory pension scheme, ensures that our employees are well taken care of while they contribute to our mission of being the UK's best wealth manager.
