Quilter plc is seeking a Customer Service Journey Lead to own an end-to-end journey within the Chief Customer & Operations Office, reporting to the Director of Customer & Adviser Journeys. You’ll drive run-and-change, align across Operations, Product, Digital, Technology, Data and Change, and deliver measurable improvements in customer outcomes, productivity and commercial performance.
You’ll manage a multidisciplinary squad, translate insights and regulatory requirements into roadmaps, and
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End-to-End Customer Journey Lead employer: Quilter plc
Quilter plc is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. With a strong commitment to employee growth, we provide extensive training opportunities and a supportive culture that values diversity and inclusivity. Our comprehensive benefits package, including a generous holiday allowance and a non-contributory pension scheme, ensures that our employees are well taken care of while they contribute to our mission of being the UK's best wealth manager.
