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For Companies At a Glance
- Tasks: Manage governance forums and oversee product reviews to ensure customer-centric outcomes.
- Company: Join Quilter plc, a leading wealth management business transforming financial futures.
- Benefits: Enjoy 26 days holiday, a pension scheme, and flexible benefits tailored for you.
- Why this job: Make a real impact on customer experiences while developing your career in a dynamic environment.
- Qualifications: Strong organisational skills and understanding of Consumer Duty and Product Governance required.
- Other info: Be part of a diverse team that values inclusivity and encourages new ideas.
The predicted salary is between 50000 - 60000 £ per year.
Fixed Term Contract Duration - 7 Months
About the Business
Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £141.2 billion in customer investments (as of December 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.
Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands.
At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!
About the Role
- Level: 4
- Department: Customer Proposition
- Location: Southampton, United Kingdom
- Contract Type: Fixed Term Contract
- Contract Length: End of December 2026
- Regulated/Non-Regulated: Non-Regulated
Key to demonstrating how Quilter Platform have customers at the heart of the business by:
- Acting as forum secretary for the Platform's governance forums
- Managing consumer duty-related matters for the Customer Proposition team, including foreseeable harms, conflicts of interest, and material controls, as well as reporting on these to internal stakeholders/forums including contributing to the Quilter Board Annual Assessment
- Overseeing the Platform annual product reviews
- Responding to ad-hoc regulatory and executive-level questions about Consumer Duty, governance, or the Customer Proposition, supporting key stakeholders including the Chief Customer Officer and the Proposition Director
- Performing analysis and investigation of product-related matters and authoring papers on findings for the Platform forums
- Managing governance policies and the terms of reference for Platform forums
- Responding to compliance monitoring/audits
- Coordinating the Platform Proposition Risks & Controls Self-Assessment
Consumer Duty
Whilst this isn’t a directly customer facing role, the duties you will perform will contribute to the overall positive outcomes for our customers by keeping customers front-and-centre in all Customer Proposition activities and forums.
About You
- Highly organised, self-starting, able to develop strong peer-relationships across the organisation
- An excellent understanding of the market and industry, with experience in Consumer Duty and Product Governance
- An excellent understanding of all relevant regulatory bodies and associated principles, able to interpret and apply them where required
- Able to distil complex discussions on wide-ranging topics into a coherent set of decisions and actions
- An in-depth understanding of products, services, and best practice within the platform market
- Strong communication, numeracy and literacy skills
Inclusion & Diversity
We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.
Values
- Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
- Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
- Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
- Strong together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.
Core Benefits
- Holiday: 182 hours (26 days)
- Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and the contribution.
- Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
- Healthcare Cash Plan: Jersey employees only.
- Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits. In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.
Customer Oversight & Governance Manager employer: Quilter plc
Contact Detail:
Quilter plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Oversight & Governance Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Quilter and its values. Understand their customer-centric approach and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to governance and consumer duty. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Quilter team.
We think you need these skills to ace Customer Oversight & Governance Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Consumer Duty and Product Governance. We want to see how your skills align with our mission at Quilter, so don’t hold back on showcasing your relevant achievements!
Showcase Your Organisational Skills: As a Customer Oversight & Governance Manager, being organised is key! Use your application to demonstrate how you manage multiple tasks and develop strong relationships across teams. Share examples that reflect your ability to juggle responsibilities effectively.
Communicate Clearly: Strong communication skills are essential for this role. When writing your application, be clear and concise. We appreciate well-structured responses that get straight to the point while still conveying your personality and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Quilter plc
✨Know Your Stuff
Make sure you have a solid understanding of Consumer Duty and Product Governance. Brush up on the latest regulations and how they apply to Quilter's operations. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also contribute meaningfully to the governance forums.
✨Showcase Your Organisational Skills
As a Customer Oversight & Governance Manager, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. This will demonstrate your ability to handle the responsibilities of the role and keep everything running smoothly.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice articulating complex ideas in a simple way. You might be asked to distil intricate discussions into actionable insights, so being clear and concise in your responses during the interview will set you apart.
✨Embrace the Challenge
Quilter values those who are ambitious and willing to challenge the status quo. Be prepared to discuss how you've tackled challenges in the past and how you approach problem-solving. Show them that you're not afraid to think outside the box and bring new ideas to the table.