Client Onboarding & AML Operations Specialist (Hybrid, London)

About The Business

Quilter Cheviot has been the wealth manager of choice for individuals and families for over 250 years and is now one of the UK’s largest wealth management firms offering expert discretionary investment management and financial advice through our sister company, Quilter Cheviot Financial Planning. We offer a highly personalised service to private clients, charities, trustees and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. If you want to play a part in shaping the future of our business, bringing new ideas and challenging the status quo then now is a great time to join us.

About The Role

• The successful candidate will liaise with Investment Managers across the business and their teams to ensure the smooth opening of, or amendments to, client accounts including General Investment Accounts, ISAs, Bare Trusts, SIPPs, Offshore Bonds, Trusts, Charities, Corporates and QROPS.
• The individual will work with several Front Office teams and is encouraged to attend assigned team meetings and visit regional offices to build relationships.
• The candidate will review account opening paperwork and create new accounts on the company’s client management system (CRM), perform client due diligence and money‑laundering checks in a timely manner and assist with transfers in and out of client portfolios.
• They will identify opportunities to improve processes and efficiency, demonstrating initiative and willingness to follow and improve processes where possible.

The key tasks include:

• Checking and signing off new accounts and obtaining missing information if required.
• Performing AML and due diligence checks on new accounts and accounts changing service.
• Creating accurate and correctly structured client records on the CRM system.
• Liaising with pension and offshore bond providers to gain permission to open accounts where applicable.
• Assisting with the transfer in and out of portfolios and liaising with pension and offshore bond providers where applicable.
• Assisting with the administration of deceased client accounts.
• Liaising with Front Office Investment Management teams and Operations to ensure timely processes and issue resolution.
• Relationship management with Front Office Investment Management teams.

About You

The candidate will ideally have 2‑3 years of experience in a similar role within the financial services sector, with preference given to experience in the investment management or financial adviser industry. They should be confident with Word and Excel at an intermediate level, familiar with the WDX CRM and Figaro system, or have experience working with a client relationship management system on a regular basis. Investment Operations Certificate and AML qualifications are preferable but not compulsory.

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

• Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the communities we support.
• Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation.
• Embrace challenge: We aim high to transform our potential into meaningful outcomes, with ambition as our driving force and a steadfast commitment to growth.
• Stronger together: We combine diverse talents, speak openly, actively listen, and support each other, challenging and embracing new ideas to achieve collective success.

Core Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: all employees are eligible to participate to incentivise business performance and contribution.
• Pension Scheme: a non‑contributory company pension scheme, boosted through personal contributions.
• Private Medical Insurance: single cover as standard, with options to increase cover to include partner or children.
• Life Assurance: 4× your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: for Jersey employees only.
• Flexible benefits: a range of flexible benefits for UK employees that can be chosen and paid for via salary deduction.