Support Engineer (Remote)

We are hiring for one of our clients, seeking a Support Engineer to work on a full time basis. The role involves troubleshooting and resolving technical issues for users of a cloud-based platform. Primary focus will be on resolving technical issues via chat and email while maintaining high customer satisfaction.

Key Responsibilities:

• Diagnose and resolve technical issues reported by users via chat and email in a timely manner.
• Document solutions to common problems and update knowledge base articles for internal and external use.
• Collaborate with engineering teams to **escalate** and track complex technical issues to resolution.
• Provide clear, concise, and actionable guidance to users on platform features and best practices.
• Monitor and respond to platform-related inquiries in real time to minimize user downtime.

Required Skills & Qualifications:

• Experience providing technical support in a SaaS or cloud-based environment is required.
• Proficiency with ticketing systems and CRM tools for issue tracking and resolution is required.
• Strong written and verbal communication skills in English are required.
• Ability to troubleshoot technical issues across multiple operating systems and platforms is required.
• Experience with debugging tools and log analysis for issue resolution is preferred.

More About the Opportunity:

This role offers a unique opportunity to work with a global leader in the Technology, Information and Internet industry, contributing to seamless user experiences on a high-traffic platform. The position provides exposure to modern cloud infrastructure and customer-facing technical support at scale.

Equal Opportunity Employer:

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.