Front of House Manager

• Location : Totton, England, United Kingdom
• Hours: Full-time, 40 hours/week

Role Overview

The Front of House Manager is the first point of contact for families and visitors, ensuring a professional and welcoming experience. You will manage front-of-house operations and support administrative and financial tasks that keep the nursery running smoothly.

Key Responsibilities

• Greet families, children, and visitors with warmth and professionalism.
• Respond promptly to parent queries and maintain excellent customer service.
• Maintain accurate administrative records and assist the Manager in achieving operational targets.
• Ensure all documentation is complete, up-to-date, and submitted on time.
• Perform general office duties and keep the workspace organized.

Additional duties may be assigned as needed.

Requirements & Skills

• Experience with database management systems
• Ability to produce reports and meet deadlines
• Previous experience in a nursery or school environment
• Strong organizational and multitasking skills
• Ability to work independently and use initiative in a fast-paced setting
• 24 days paid holiday, including your birthday off
• Career growth with tailored training and clear progression opportunities
• Inclusive and supportive team culture with staff socials and appreciation treats
• Company pension and free parking
• DBS paid for by employer
• Uniform provided from day one

Safeguarding & Inclusion

• Enhanced DBS required
• Commitment to safeguarding and promoting the welfare of children
• Equal opportunities employer; promoting diversity and inclusion