At a Glance
- Tasks: Lead a vibrant team, craft exceptional experiences, and drive store success.
- Company: Join Blank Street, the defining food and beverage brand of our generation.
- Benefits: Enjoy private health insurance, 25 days leave, and free coffee!
- Other info: Dynamic culture with regular team events and opportunities for personal growth.
- Why this job: Be a hospitality leader and entrepreneur, shaping memorable moments every day.
- Qualifications: 2+ years in high-growth hospitality, strong team-building skills, and a passion for great coffee.
The predicted salary is between 37800 - 46200 £ per year.
About Blank Street
At Blank Street, we're building the defining food and beverage brand of our generation.
We believe the little moments that shape your day are often the most important ones, and they deserve to be special.
Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury.
It all starts with our people and their commitment to make magic happen each and every day.
Sound like you? Keep reading.
The Role
This won't be one store among many. For now, this is Blank Street in your city. A single, location which will be the highest expression of our brand.
You will build the team and own the full experience. You're the person who represents Blank Street in your city.
Who You Are
We're looking for someone who is equal parts hospitality-first operator and entrepreneur.
As a hospitality-first operator, you hold yourself to a higher standard than anyone would ask of you, and coach the team in the same way.
You obsess over the details, thrive in high-volume environments, are passionate about our products and, above all, care about delivering genuine moments of connection.
As an entrepreneur, you love building from scratch: hiring a team, setting a culture, opening the doors, and figuring out how to raise the bar from there.
We're still building Blank Street as we go, and we look for people who are excited to build it with us.
- What You'll Own
- Hospitality Leader
- Own every drink that leaves your store. Crafted to perfection, every time.
- Keep your store immaculate, front and back of house.
- Lead from the front and set the pace of every shift by jumping in where it matters most
- People Leader
- Own recruitment and hire only the highest-potential talent.
- Train your team to become exceptional Blank Street baristas.
- Nurture the next generation of Blank Street leaders, while ensuring those here for the shorter term feel developed and invested in.
- Build a connected, engaged team through a welcoming environment and thoughtful team events.
- Pn L Owner
- Design each shift by station with precision, balancing labour productivity with demand.
- Oversee inventory, ordering, and waste with discipline.
- Spot and execute tactical levers to drive store sales.
- Change Maker
- Lead rollout of new initiatives in your store(s). Land the "why" and "how" with your team, driving real adoption and enthusiasm.
- Propose and test new ideas. Collaborate with your OM and HQ to pilot and refine
- Who are you
- 2+ years of experience leading operations in high-growth hospitality/consumer brands
- Experienced hospitality manager with a background in high-volume environments.
- Proven ability to build, train, and lead a team from the ground up.
- Strong P&L understanding, from labour planning to inventory management.
- Hands-on and highly action-oriented.
- Genuine passion for coffee, matcha, and delivering great customer experiences
Benefits & Perks
- Private health and dental insurance
- 25 days of annual leave (on top of bank holidays), along with an additional paid day a year 'to start something extraordinary' and pursue a passion
- A salary sacrifice scheme to spend on Cycle to Work, bike subscriptions, pensions and medical
- Access to 1Rebel off-peak classes at the sites near our office, for free!
- Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
- Great culture with regular team events
- #J-18808-Ljbffr
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StudySmarter Expert Advice🤫
We think this is how you could land General Manager | London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Quiet Capital. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Quiet Capital
Don't be shy about reaching out to Quiet Capital directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager | London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Quiet Capital and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Quiet Capital
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
