At a Glance
- Tasks: Support users with IT issues and deploy new devices in a dynamic environment.
- Company: Join QuidelOrtho, a leading diagnostics company with a collaborative culture.
- Benefits: Enjoy competitive salary, yearly reviews, private medical, and a free onsite gym.
- Other info: Great career development opportunities in a state-of-the-art facility.
- Why this job: Make a real impact by helping users and enhancing their tech experience.
- Qualifications: Experience in IT hardware installation and basic troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world‑leading in vitro diagnostics company with award‑winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
As we continue to strengthen our Information Technology team, we are now actively recruiting for an EMEA Service Desk Analyst to join the team. This is a permanent job opportunity, based at our state‑of‑the‑art manufacturing facility in Pencoed.
Your New Role
As the EMEA Service Desk Analyst you will interface with a varied population of end users, including those within Operations, Supporting Functions, and Commercial. These individuals may be office based or home based. The individual will also support the Service Delivery Lead and his direct reports with computers linked to manufacturing operations as well as the general IT end‑user population in Pencoed, including VIPs, and occasionally provide advice and support to end users at other QuidelOrtho offices in EMEA.
What You’ll Be Doing
- Device Deployment: Install and configure new PCs, laptops, monitors, and peripherals across the organization.
- Imaging & Software Installation: Use deployment tools (e.g., SCCM, Intune, MDT) to image devices and install the required software and updates.
- Data Migration: Back up and transfer user data and settings from old machines to new systems.
- Hardware Setup: Connect devices to the network, configure printers, and ensure peripherals are working.
- Asset Management: Tag and log equipment into inventory systems and decommission or recycle old hardware appropriately.
- User Support & Training: Provide basic guidance or technical support to end users during or after rollout to ensure a smooth transition.
- Documentation: Record installation processes, issues encountered, and resolutions for tracking and auditing purposes.
- Compliance & Security: Ensure all work follows company policies, security protocols, and, in some industries like pharmaceuticals, GxP or GMP requirements.
- Global Service Desk: Comfortable handling inbound support calls and providing coverage for the global service desk.
What You’ll Need To Succeed
- Experience in IT Hardware Installation – Proven ability to deploy desktops, laptops, monitors, and peripherals.
- Knowledge of Windows Operating Systems – Installation, configuration, and basic troubleshooting of Windows 10/11.
- Understanding of Microsoft 365 Applications – Basic setup and support for Outlook, Teams, Word, Excel, etc.
- Basic Networking Knowledge – Ability to connect devices to networks, troubleshoot connectivity issues, and understand IP addressing.
- Use of Imaging/Deployment Tools – Experience with tools like SCCM, Intune, or equivalent for device imaging and configuration.
- Problem‑Solving Skills – Ability to quickly identify and resolve common hardware and software issues.
- Strong Communication Skills – Clear and professional interaction with end users and team members.
- Ability to Follow Technical Documentation – Comfort with checklists, guides, and standard operating procedures.
- Physical Readiness – Able to lift equipment, work in various office environments, and move between locations if needed.
- Time Management – Punctual, organised, and able to meet rollout deadlines.
Preferred Skills
- Experience with Enterprise Deployment Tools – Familiarity with SCCM, Intune, Autopilot, or similar platforms.
- Advanced Troubleshooting Abilities – Comfort diagnosing and resolving more complex system or hardware issues.
- Experience with Active Directory – User account management, group policies, and permissions.
- Mobile Device Management (MDM) – Understanding of mobile device setup and management in corporate environments.
- Knowledge of ITIL Practices – Familiarity with service management processes and change control procedures.
- Scripting Skills – Basic knowledge of PowerShell or batch scripting for automation tasks.
- Customer-Focused Mindset – Strong interpersonal skills and ability to support users with varying technical backgrounds.
- Project Coordination Experience – Able to assist in planning, tracking, and reporting on rollout progress.
- Experience in Multi-Site Rollouts – Comfort working across remote or regional locations.
- Certifications (desirable) – CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
What We Offer
- Competitive Salary
- Yearly Salary Reviews
- Attractive Pension Scheme
- Bonus Scheme
- Life Assurance
- Private Medical (If applicable)
- LinkedIn Learning
- Cycle to Work Scheme
- Free Onsite Gym
- Subsidised Canteen
- 25 days Holidays + 8 Bank Holidays (Milestone Increases Available)
- Employee Assistance Programme
- Reward & Recognition Programmes
- State‑Of‑The‑Art facilities
- Exceptional career developmental prospects
- Strong culture centred around collaboration & customer focus.
Equal Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.
EMEA Service Desk Analyst in Pencoed employer: QuidelOrtho
QuidelOrtho is an exceptional employer, offering a dynamic work environment at our state-of-the-art facility in Pencoed. With a strong focus on employee growth and collaboration, we provide competitive salaries, attractive benefits including a pension scheme and private medical insurance, and opportunities for professional development through platforms like LinkedIn Learning. Our commitment to a diverse and inclusive workplace ensures that every team member can thrive and contribute meaningfully to our mission of delivering accurate diagnostics worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Service Desk Analyst in Pencoed
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what QuidelOrtho values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges QuidelOrtho might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at QuidelOrtho!
✨Direct Apply to QuidelOrtho
Let's not forget to apply directly through the QuidelOrtho website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace EMEA Service Desk Analyst in Pencoed
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at QuidelOrtho.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at QuidelOrtho. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at QuidelOrtho
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
