At a Glance
- Tasks: Support and implement innovative informatics solutions in healthcare settings across the UK and Ireland.
- Company: Join a leading diagnostics company focused on employee happiness and impactful healthcare solutions.
- Benefits: Competitive salary, yearly reviews, attractive pension, private medical, and gym perks.
- Other info: Collaborative culture with exceptional career development opportunities.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Degree in IT or related field; experience with Laboratory Information Systems is essential.
The predicted salary is between 40000 - 50000 £ per year.
The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritises actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
As we continue our growth journey, we are recruiting for an Informatics Specialist to join our team in the UK. This position is predominantly field-based and requires regular travel to customer sites throughout the UK and Ireland, with occasional travel elsewhere in Europe.
Your new role: As the Informatics Specialist you will be a technical subject matter expert responsible for supporting, implementing, and promoting QuidelOrtho's informatics and middleware portfolio across the United Kingdom and Ireland. You will combine pre-sales consultancy, solution implementation, customer training, technical support, and project coordination to ensure the successful deployment and ongoing operation of informatics solutions within hospital and laboratory environments.
You will work closely with Account Managers, Field Application Specialists, customers, and internal support teams, the Informatics Sales Support Specialist provides expert guidance on Laboratory Information Systems (LIS), middleware solutions, laboratory workflows, system integrations, and connectivity requirements. The role requires a strong understanding of healthcare IT environments, including networking, Windows Server operating systems, SQL Server databases, and industry communication standards such as ASTM E1394.
You will support sales opportunities through technical presentations, demonstrations, tender responses, and customer consultations, while also leading implementation and upgrade activities, troubleshooting complex technical issues, and ensuring customers achieve maximum value from QuidelOrtho informatics solutions.
What you’ll be doing:
- Onsite support with current customers and new installations. Performing installations / upgrades, training and troubleshooting.
- Sales support activities including supporting local account managers with developing new opportunities (technical presentations, visits etc) and participating in tender submissions (technical responses, implementation plans etc).
- Maintain accurate records of activity in Salesforce (Customer relationship management platform) to support the sales process, and the OrthoCare document management system to ensure a full audit history of work carried out on customer sites.
- Attend meetings and events such as sales meetings, training sessions, user group meetings, demonstrations, supplier engagement events and exhibitions (BBTS, IBMS etc).
- Assist with validation activities associated with middleware upgrades and new software releases.
- Support user acceptance testing (UAT) and pilot deployments of new informatics products and features.
- Develop customer-facing documentation, training materials, and best practice guides.
- Maintain current knowledge of industry standards, regulatory requirements, cybersecurity practices, and emerging healthcare IT trends.
- Assist with Cyber Essentials Plus certification each year, and appropriate IT Audits.
What you’ll need to succeed:
- Bachelor’s degree in information technology, Computer Science, Healthcare Informatics, Biomedical Science, or a related discipline, or equivalent combination of education and relevant industry experience.
- Demonstrable experience with Laboratory Information Systems (LIS), middleware solutions, and other healthcare informatics products is essential.
- Preferred knowledge and experience of ASTM E1394 messaging standards, Microsoft SQL Server, and Microsoft Windows Server operating systems.
- Knowledge of networking technologies and architectures, including LAN and WAN environments within healthcare and hospital settings, is highly desirable.
What we offer:
- Competitive Salary
- Yearly Salary Reviews
- Attractive Pension Scheme
- Bonus Scheme
- Life Assurance
- Private Medical (If applicable)
- LinkedIn Learning
- Cycle to Work Scheme
- Free Onsite Gym (Pencoed) / Gym Reimbursement (Commercial)
- Subsidised Canteen
- 25 days Holidays + 1 QuidelOrtho Day + 8 Bank Holidays (Milestone Increases Available)
- Employee Assistance Programme
- Reward & Recognition Programmes
- State-Of-The-Art facilities
- Exceptional career developmental prospects
- Strong culture centred around collaboration & customer focus
How we work: At QuidelOrtho, our culture is shaped by four core behaviours that guide how we collaborate, make decisions, and support each other and those we serve. The ideal candidate will exhibit these behaviours, as we believe they’re essential to how we thrive as a team and achieve meaningful impact:
- Thrive Together – Collaborate intentionally, grow as a team
- Make It Happen – Focus on priorities, embrace continuous improvement
- Commit to Service – Cultivate a service mindset
- Embrace Inclusion – Be open and authentic, welcome diverse perspectives
Equal Opportunity: QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.
Informatics Specialist employer: QuidelOrtho
QuidelOrtho is an exceptional employer located in Pencoed, offering a dynamic work environment where innovation and collaboration thrive. Employees benefit from a competitive salary, comprehensive benefits, and ample opportunities for professional growth within the scientific field. Join us to be part of a team that values quality, safety, and the development of cutting-edge solutions in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Informatics Specialist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like QuidelOrtho.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at QuidelOrtho.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like QuidelOrtho, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Informatics Specialist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at QuidelOrtho.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at QuidelOrtho.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to QuidelOrtho. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at QuidelOrtho. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at QuidelOrtho
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research QuidelOrtho’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
