EMEA Service Desk Analyst

The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic. Our culture puts our team members first and prioritises actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Your new role: As the EMEA Service Desk Analyst you will interface with a varied population of end users, including those within Operations, Supporting Functions, and Commercial. These individuals may be office based or home based. The individual will also support the Service Delivery Lead and his direct reports with computers linked to manufacturing operations as well as the general IT end-user population in Pencoed, including VIPs, and occasionally providing advice and support to end users at other QuidelOrtho offices in EMEA.

What you’ll be doing:

• Device Deployment: Install and configure new PCs, laptops, monitors, and peripherals across the organization.
• Imaging & Software Installation: Use deployment tools (e.g., SCCM, Intune, MDT) to image devices and install the required software and updates.
• Data Migration: Back up and transfer user data and settings from old machines to new systems.
• Hardware Setup: Connect devices to the network, configure printers, and ensure peripherals are working.
• Asset Management: Tag and log equipment into inventory systems and decommission or recycle old hardware appropriately.
• User Support & Training: Provide basic guidance or technical support to end users during or after rollout to ensure a smooth transition.
• Documentation: Record installation processes, issues encountered, and resolutions for tracking and auditing purposes.
• Compliance & Security: Ensure all work follows company policies, security protocols, and, in some industries like pharmaceuticals, GxP or GMP requirements.
• Global Service Desk: Comfortable handling inbound support calls and providing coverage for the global service desk.

What you’ll need to succeed:

• Experience in IT Hardware Installation – Proven ability to deploy desktops, laptops, monitors, and peripherals.
• Knowledge of Windows Operating Systems – Installation, configuration, and basic troubleshooting of Windows 10/11.
• Understanding of Microsoft 365 Applications – Basic setup and support for Outlook, Teams, Word, Excel, etc.
• Basic Networking Knowledge – Ability to connect devices to networks, troubleshoot connectivity issues, and understand IP addressing.
• Use of Imaging/Deployment Tools – Experience with tools like SCCM, Intune, or equivalent for device imaging and configuration.
• Problem-Solving Skills – Ability to quickly identify and resolve common hardware and software issues.
• Strong Communication Skills – Clear and professional interaction with end users and team members.
• Ability to Follow Technical Documentation – Comfort with checklists, guides, and standard operating procedures.
• Physical Readiness – Able to lift equipment, work in various office environments, and move between locations if needed.
• Time Management – Punctual, organised, and able to meet rollout deadlines.

Preferred Skills:

• Experience with Enterprise Deployment Tools – Familiarity with SCCM, Intune, Autopilot, or similar platforms.
• Advanced Troubleshooting Abilities – Comfort diagnosing and resolving more complex system or hardware issues.
• Experience with Active Directory – User account management, group policies, and permissions.
• Mobile Device Management (MDM) – Understanding of mobile device setup and management in corporate environments.
• Knowledge of ITIL Practices – Familiarity with service management processes and change control procedures.
• Scripting Skills – Basic knowledge of PowerShell or batch scripting for automation tasks.
• Customer-Focused Mindset – Strong interpersonal skills and ability to support users with varying technical backgrounds.
• Project Coordination Experience – Able to assist in planning, tracking, and reporting on rollout progress.
• Experience in Multi-Site Rollouts – Comfort working across remote or regional locations.
• Certifications (desirable) – CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.

What we offer:

• Competitive Salary
• Yearly Salary Reviews
• Attractive Pension Scheme
• Bonus Scheme
• Life Assurance
• Private Medical (If applicable)
• LinkedIn Learning
• Cycle to Work Scheme
• Free Onsite Gym
• Subsidised Canteen
• 25 days Holidays + 8 Bank Holidays (Milestone Increases Available)
• Employee Assistance Programme
• Reward & Recognition Programmes
• State-Of-The-Art facilities
• Exceptional career developmental prospects
• Strong culture centred around collaboration & customer focus

Equal Opportunity QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.