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- Tasks: Lead the digital employee experience and optimise business technology systems.
- Company: Join Quid, a forward-thinking tech company with a culture of innovation.
- Benefits: Competitive salary, 28 days PTO, remote work, and comprehensive health coverage.
- Other info: Remote-first culture with opportunities for growth and collaboration across global teams.
- Why this job: Be a changemaker in a dynamic environment and drive impactful technology transformations.
- Qualifications: 7-10 years in IT/business operations with leadership experience and strong technical skills.
The predicted salary is between 80000 - 90000 £ per year.
LOCATION: Remote, United Kingdom
DEPARTMENT: Finance
REPORTS TO: Sr. Director of Operations
TERM: Full-Time permanent
Compensation Range: £80,000-£90,000 (Depending on Experience) + 15% Bonus
This role is remote anywhere in the UK.
Become one of the changemakers. At Quid, you won’t just be joining a team, but contributing to a culture of innovation, where every challenge becomes an opportunity to learn and grow. When you join our team, you’re not just stepping into a job, you’re embracing a future where we lead the game with the unmatched advantage of foresight.
Position Overview
Quid is seeking a Senior Manager of Business Technology to lead the systems, data, and IT capabilities that shape the digital employee experience at Quid. This role owns how employees interact with internal tools, workflows, and data across the company. This is a high visibility position - you will partner with company leadership and various teams to identify key opportunities for optimization and transformation across the company. You will play a key role in operationalizing our company strategy.
Quid’s technology stack includes Salesforce Sales Cloud, Microsoft, and a growing ecosystem of integrated tools such as NetSuite, Dealhub, Celigo, HubSpot, Looker, Tableau, N8N, Intercom, Gong, Gearset, AliCloud and DBT. We support 100+ employees across the company across the US, EMEA, and APAC time zones.
RESPONSIBILITIES
- Business Systems Management
- Own the design and implementation of internal systems including CRM, BI, CPQ, forecasting and revenue operations tooling.
- Develop and execute change management strategies to ensure smooth adoption of new technologies, system upgrades, and organizational change.
- Promote and embed a culture of continuous improvement and innovation across the IT function and the wider organization.
- Research, architect and implement large-scale tool migration projects, including CPQ, CRM and BI tools.
- Manage software spend and vendor relationships, ensuring timely procurement of business technology to suit the company needs and proactive identification of cost-saving opportunities.
- Serve as the internal product owner for business systems, ensuring data integrity, usability and adoption.
- Partner with Sales, Services, Finance, and Technical Program Managers to gather business requirements, translating them into technical specifications.
- Audit and optimize system configurations (fields, objects, flows, integrations) to reduce technical debt and improve performance.
- Oversee the development of Salesforce platform and integration with third-party tools, particularly with NetSuite, Dealhub and HubSpot.
- Partner with Data Engineering to ensure reliable data pipelines and models supporting analytics and reporting.
- Lead sprint planning for development of internal business systems ensuring on-time development.
- Act as hands-on owner of ISO/SOC compliance programs, including control execution, evidence collection, and audit management.
- Oversee employee IT support and helpdesk operations.
- Lead employee training and communication regarding security best practices.
- Lead vendor security assessments and ongoing risk reviews.
- Define and enforce IT security policies, procedures, and best practices to safeguard company data and assets.
- Oversee company-wide equipment strategy and lifecycle management, ensuring performance, reliability, and availability.
OUR IDEAL QUALITIES
- 7-10 years of experience with IT and/or Technical Business Operations with a minimum of 3 years in a leadership role and a proven track record in change management, and company-wide system implementations.
- Experience with solution engineering and IT infrastructure design with a focus on intelligent automation and employee experience.
- Experience in a Salesforce Architect role in technology companies with SaaS/service business models.
- Strong experience with SQL, JavaScript, JSON, data engineering and analytics.
- Experience with key integrations such as Celigo, Looker, Dealhub, and marketing automation tools.
- Experience with API and developing internal tools using n8n, Postman, Retool, Claude, Lovable, etc.
- Familiarity with Agile methodologies, including leading sprints to ensure the efficient delivery of business systems.
- Excellent communication and interpersonal skills with demonstrated experience of collaborating with cross-functional teams.
- Experience partnering with Sales, Services, Finance, Legal, Accounting, and Operations leadership.
- Demonstrated experience managing multiple projects simultaneously and resolving issues quickly while being detail oriented.
- Demonstrated ability to operate effectively in a fast-paced, dynamic environment while managing multiple priorities and deadlines.
- Customer service attitude and experience resolving issues across time zones.
- Bachelor's degree in a related field.
Total Rewards!
We want to make sure our employees feel valued and taken care of. Come join us and see for yourself!
- Competitive compensation with commission or bonus structure.
- 9 Bank Holidays.
- 28 days of PTO.
- 4 weeks sabbatical after 5 years.
- AXA Medical cover available at no cost for employee and shared cost for dependents.
- Travel Cover.
- Life Insurance.
- Income Protection.
- EAP.
- Pension through Scottish Widows.
Still Not Sure?
We understand that many candidates tend to only apply for jobs if they meet every single requirement listed. However, if you happen to be genuinely enthusiastic about this particular position and feel confident in your ability to excel at it, we strongly urge you to submit your application! You might just be the perfect fit for this role, or even another exciting opportunity within our company.
Remote Work!
Remote-first; We’re thrilled to say that we’ve been passionate about remote work since day one! Being remote is simply who we are. At Quid, we’re all about connecting with people from all corners of the globe. Our team is made up of individuals who are comfortable working remotely and collaborating with others across different time zones. We’re looking forward to future growth and expansion, however, certain legal restrictions dictate that we are only able to accept candidates who possess eligibility to work in the United States of America.
About Quid
Unlike legacy SaaS vendors, we combine the power of our data, AI and people to deliver the outcomes our clients want. We don’t leave clients to flounder in complicated and expensive tools and hope they figure it out. We clarify what the win looks like and partner to deliver it.
Senior Manager of Business Technology -UK in London employer: Quid
Contact Detail:
Quid Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager of Business Technology -UK in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Quid on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Manager of Business Technology role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Quid's tech stack. Familiarise yourself with Salesforce, NetSuite, and other tools mentioned in the job description. Show us that you’re not just a fit for the role, but that you’re genuinely excited about the technology we use!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led change management or implemented new systems in previous roles. We want to hear about your successes and how you overcame challenges—make it memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team. So, get that application in and let’s see what you’ve got!
We think you need these skills to ace Senior Manager of Business Technology -UK in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Manager of Business Technology role. Highlight relevant experience, especially in IT and change management, and don’t forget to showcase your leadership skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role at Quid and how your background aligns with our mission. Keep it engaging and personal!
Showcase Your Technical Skills: Since this role involves a lot of tech, be sure to highlight your experience with tools like Salesforce, SQL, and any other relevant technologies. We want to see how you can bring value to our tech stack!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Quid
✨Know Your Tech Stack
Familiarise yourself with the specific technologies mentioned in the job description, like Salesforce, NetSuite, and Looker. Be ready to discuss how your experience aligns with these tools and how you can leverage them to enhance the digital employee experience.
✨Showcase Change Management Skills
Prepare examples of past experiences where you've successfully implemented change management strategies. Highlight how you ensured smooth adoption of new technologies and how you promoted a culture of continuous improvement within your previous teams.
✨Communicate Cross-Functionally
Since this role involves partnering with various departments, practice articulating how you've collaborated with cross-functional teams in the past. Be ready to discuss how you gathered business requirements and translated them into technical specifications.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've managed multiple projects simultaneously and resolved issues quickly. Prepare to share these stories during the interview to showcase your ability to thrive in a fast-paced environment while maintaining attention to detail.