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- Tasks: Engage with customers via phone, email, chat, and social media to resolve queries.
- Company: Join Quickslide, a leading UK supplier of windows and doors with Yorkshire charm.
- Benefits: Enjoy a supportive team environment and opportunities for personal growth.
- Why this job: Make a real impact on customer experiences while developing your problem-solving skills.
- Qualifications: Previous customer service experience is essential; industry experience is a bonus.
- Other info: Be part of an award-winning team that values empathy and a positive attitude.
The predicted salary is between 24000 - 36000 £ per year.
Engage with customers across phone, email, live chat, and social media.
Provide helpful, timely responses to queries and concerns.
Turn tricky situations into positive outcomes with empathy and efficiency.
Guide customers through our products and services with confidence.
Tackle customer issues head-on using your problem-solving skills.
Know when to escalate more complex matters to senior team members.
Accurately log customer interactions to help us track performance and spot trends.
Share your findings and ideas to help improve our service.
Get to know our products, promotions, and policies inside-out.
Stay up to date with the latest offerings and updates—knowledge is power!
Help turn first-time customers into lifelong partners.
Spot opportunities to go above and beyond and make someone’s day.
Work closely with teams across the business to ensure seamless service.
Are you passionate about helping people and solving problems? Do you love the idea of being the friendly, helpful voice behind an industry-leading brand? If so, we’d love to hear from you!
At Quickslide, we’re proud to be one of the UK’s leading trade suppliers of windows and doors—delivering quality with a signature touch of Yorkshire charm. Our award-winning customer service is what sets us apart, and we’re on the lookout for a Customer Service Superstar to help us keep it that way.
This isn’t your average customer service role. You’ll be at the very heart of our operations—making a real difference to our customers’ experience and enjoying the ride with a down-to-earth, supportive team.
The Necessary Skills, Qualifications and Experience include:
- Previous customer service experience (essential)
- Bonus points for experience in the fenestration industry
- Confident communication and active listening skills
- A cool, calm, and solutions-focused mindset
- Ability to thrive in a fast-paced environment
- Comfortable using CRM systems, Microsoft Office, and service platforms
- Highly organised and efficient multitasker
- Buckets of empathy, patience, and a positive, can-do attitude
- Pride in your work and a strong sense of ownership
- Grace under pressure—especially when things get hectic
Customer Service Advisor employer: Quickslide Ltd
Contact Detail:
Quickslide Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Quickslide's products and services. Understanding the specifics of what we offer will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with friends or family can help you become more comfortable handling tricky situations and responding with empathy.
✨Tip Number 3
Stay updated on industry trends and customer service best practices. This knowledge will empower you to provide exceptional service and show that you're proactive about improving your skills and understanding of the field.
✨Tip Number 4
Network with current or former employees of Quickslide if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when engaging with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use specific examples that demonstrate your problem-solving skills and ability to handle tricky situations with empathy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Showcase Communication Skills: In your application, emphasise your confident communication and active listening skills. Provide examples of how you've successfully engaged with customers across different platforms like phone, email, or social media.
Demonstrate Knowledge of the Company: Research Quickslide and mention specific products or services in your application. Show that you are familiar with their offerings and express your enthusiasm for being part of their award-winning customer service team.
How to prepare for a job interview at Quickslide Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've successfully handled customer queries and resolved issues, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Demonstrate Empathy and Problem-Solving Skills
Prepare to discuss situations where you turned tricky customer interactions into positive outcomes. Emphasise your ability to listen actively and respond with empathy, as these qualities are crucial for a Customer Service Advisor.
✨Familiarise Yourself with the Company’s Products
Before the interview, take the time to learn about Quickslide's products, promotions, and policies. Being knowledgeable will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Prepare Questions to Ask
Think of insightful questions to ask your interviewers about the team dynamics, company culture, and opportunities for growth. This shows that you are engaged and serious about the position, and it helps you assess if the company is the right fit for you.
