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For Companies At a Glance
- Tasks: Resolve customer technical issues and enhance service quality in a collaborative team.
- Company: Cloud-based infrastructure company leading the way in Web3 technology.
- Benefits: Competitive compensation, remote work flexibility, and a supportive team environment.
- Why this job: Join a cutting-edge company and make a real difference in customer support.
- Qualifications: Scripting skills in Python or GoLang and experience in technical customer support.
- Other info: Great opportunity for growth in a dynamic tech landscape.
The predicted salary is between 36000 - 60000 £ per year.
A cloud-based infrastructure company in the UK is seeking a Support Engineer II to resolve customer technical issues and enhance service quality. You will handle support requests, debug systems, and document solutions while working closely with the engineering team.
The ideal candidate should have:
- scripting skills in Python or GoLang
- knowledge of core internet protocols
- a proven track record in technical customer support
This role promotes a collaborative team environment and offers competitive compensation depending on experience.
Remote Technical Support Engineer II, Web3 Infra employer: QuickNode
Contact Detail:
QuickNode Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Technical Support Engineer II, Web3 Infra
✨Tip Number 1
Network like a pro! Reach out to folks in the Web3 and cloud infrastructure space on LinkedIn or relevant forums. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got some cool projects or scripts in Python or GoLang, don’t be shy. Share them on GitHub or during interviews to demonstrate your technical prowess.
✨Tip Number 3
Prepare for those tricky questions! Brush up on core internet protocols and common technical issues. We all know that being well-prepared can make a huge difference in how you come across.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Remote Technical Support Engineer II, Web3 Infra
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical support and scripting skills in Python or GoLang. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about Web3 infrastructure and how you can enhance our service quality. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We’re looking for candidates who can debug systems effectively, so share specific instances where you’ve made a difference in customer support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at QuickNode
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of core internet protocols and the scripting languages mentioned, like Python or GoLang. Be ready to discuss how you've used these skills in past roles, as this will show your technical prowess and problem-solving abilities.
✨Showcase Your Customer Support Experience
Prepare examples from your previous roles where you successfully resolved customer issues. Highlight your approach to debugging systems and how you documented solutions. This will demonstrate your ability to enhance service quality, which is key for the role.
✨Emphasise Team Collaboration
Since this role promotes a collaborative environment, be ready to talk about your experiences working with engineering teams. Share specific instances where teamwork led to successful outcomes, showing that you can thrive in a team-oriented setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's infrastructure and support processes. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values and work style.
