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For Companies At a Glance
- Tasks: Support customers from pre-sales to success, designing solutions and providing training.
- Company: Join QuickLink, a leader in broadcast-grade video solutions.
- Benefits: Remote work, travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic role with travel to exciting events and customer sites.
- Why this job: Be the technical hero bridging customers and innovative video production solutions.
- Qualifications: Experience in customer-facing technical roles and strong understanding of broadcast workflows.
The predicted salary is between 45000 - 60000 ÂŁ per year.
Pre-Sales & Customer Success Engineer (Broadcast / Video Production)
Location: UK (preferred) / Europe (considered)
Work style: Remote with regular travel (customer sites + trade shows)
About QuickLink
QuickLink builds broadcast-grade solutions that make it easy to create, contribute to, and distribute live and remote video for broadcasters, media teams, and live production organisations worldwide. We’re growing our customer base and need a technically strong, customer-facing engineer who can support the full customer journey from pre-sales discovery and demos through onboarding, adoption, and long-term success.
The Role
You’ll be the technical bridge between prospects/customers and our internal teams. This role combines pre-sales engineering (workflow discovery, demos, solution design) with customer success engineering (onboarding, training, troubleshooting, adoption, renewals support). You’ll thrive if you enjoy understanding real-world production environments, translating needs into workable solutions, and being hands-on with broadcast and IP workflows.
Key Responsibilities
- Pre-Sales / Solutions
- Run technical discovery calls to understand customer production workflows, constraints, and outcomes.
- Design and propose solutions across live production, remote contribution, IP video, and hybrid workflows.
- Deliver product demos (remote and onsite) and support proof-of-concepts (PoCs).
- Assist Sales with technical documentation: architectures, scope, requirements, and implementation plans.
- Act as the “voice of feasibility” during deals—identifying risks early and proposing mitigation.
- Lead onboarding and implementation support, ensuring customers are set up for success quickly.
- Provide training and enablement (operators, engineers, producers), tailored to workflows.
- Support customers in production: best practice guidance, troubleshooting, escalations when needed.
- Build relationships with engineering/operations teams to drive adoption and reduce churn.
- Capture product feedback and translate it into actionable insights for Product/Engineering.
- Travel to customer sites for deployments, training, and key productions when required.
- Support trade shows and events (e.g., IBC, NAB, regional events) including booth demos and customer meetings.
What We’re Looking For (Must Have)
- Experience in a customer-facing technical role: Pre-Sales Engineer, Solutions Engineer, Field Engineer, Customer Success Engineer, or similar.
- Strong understanding of broadcast / live production workflows (studio, OB, live streaming, remote contribution).
- Hands-on experience with NewTek TriCaster (setup, configuration, production workflows, troubleshooting).
- Comfort working with IP networking fundamentals (routing/switching basics, VLANs, QoS concepts, firewalls/NAT).
- Ability to map and communicate workflows clearly (diagrams, runbooks, SOPs).
- Confident presenter: can lead demos and explain technical concepts to mixed audiences (engineering + production).
- Willingness to travel (UK + Europe; occasional wider travel depending on customer base).
- Experience supporting enterprise customers (SLAs, ticketing, escalation paths, incident reporting).
Nice to Have (Strong Advantage)
- Experience with NDI, SRT, RTMP, WebRTC, SMPTE ST 2110, or similar live/IP video transport.
- Familiarity with live streaming platforms and encoders/decoders (hardware or software).
- Background in broadcast IT: Windows/Linux basics, virtualisation, cloud video workflows, remote production.
Sales Engineer / Pre-Sales Engineer employer: Quicklink
Contact Detail:
Quicklink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer / Pre-Sales Engineer
✨Tip Number 1
Get to know the company inside out! Research QuickLink's products and services, especially in broadcast and video production. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your demo skills! Since you'll be delivering product demos, make sure you can confidently present technical concepts. Set up a mock demo for friends or family to get comfortable with explaining workflows and solutions.
✨Tip Number 3
Network like a pro! Attend industry events and trade shows where QuickLink is present. This is a great way to meet potential colleagues and learn more about the company culture while showcasing your enthusiasm.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the exciting world of broadcast solutions.
We think you need these skills to ace Sales Engineer / Pre-Sales Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in broadcast and live production workflows. We want to see how your experience aligns with the role, so don’t hold back on showcasing your hands-on experience with tools like NewTek TriCaster.
Tailor Your Application: Customise your application to reflect the specific requirements mentioned in the job description. We love it when candidates connect their past experiences directly to what we’re looking for, so make it personal!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language to explain your skills and experiences. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at QuickLink!
How to prepare for a job interview at Quicklink
✨Know Your Tech Inside Out
Make sure you’re well-versed in broadcast and live production workflows. Brush up on your knowledge of NewTek TriCaster and IP networking fundamentals. Being able to discuss these topics confidently will show that you’re the right fit for the technical aspects of the role.
✨Prepare for Discovery Calls
Think about the types of questions you might ask during a technical discovery call. Understand how to identify customer needs and constraints. Practising this will help you demonstrate your ability to connect with customers and design tailored solutions.
✨Showcase Your Presentation Skills
Since you'll be leading demos and explaining complex concepts, practice presenting technical information clearly and engagingly. Use diagrams or runbooks to illustrate your points. This will help you stand out as a confident presenter who can communicate effectively with mixed audiences.
✨Be Ready to Discuss Customer Success
Think about how you would approach onboarding and training customers. Be prepared to share examples of how you've supported customers in the past, especially in troubleshooting and driving adoption. This will highlight your commitment to ensuring long-term success for clients.