At a Glance
- Tasks: Support customers from pre-sales to success, designing solutions and delivering demos.
- Company: Join QuickLink, a leader in broadcast-grade video solutions.
- Benefits: Remote work with travel opportunities and a chance to work on exciting projects.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Be the technical hero bridging customer needs and innovative video solutions.
- Qualifications: Experience in customer-facing technical roles and strong understanding of broadcast workflows.
The predicted salary is between 45000 - 60000 € per year.
Pre-Sales & Customer Success Engineer (Broadcast / Video Production)
Location: UK (preferred) / Europe (considered)
Work style: Remote with regular travel (customer sites + trade shows)
About QuickLink
QuickLink builds broadcast-grade solutions that make it easy to create, contribute to, and distribute live and remote video for broadcasters, media teams, and live production organisations worldwide. We’re growing our customer base and need a technically strong, customer-facing engineer who can support the full customer journey from pre-sales discovery and demos through onboarding, adoption, and long-term success.
The Role
You’ll be the technical bridge between prospects/customers and our internal teams. This role combines pre-sales engineering (workflow discovery, demos, solution design) with customer success engineering (onboarding, training, troubleshooting, adoption, renewals support). You’ll thrive if you enjoy understanding real-world production environments, translating needs into workable solutions, and being hands-on with broadcast and IP workflows.
Key Responsibilities
- Pre-Sales / Solutions
- Run technical discovery calls to understand customer production workflows, constraints, and outcomes.
- Design and propose solutions across live production, remote contribution, IP video, and hybrid workflows.
- Deliver product demos (remote and onsite) and support proof-of-concepts (PoCs).
- Assist Sales with technical documentation: architectures, scope, requirements, and implementation plans.
- Act as the “voice of feasibility” during deals—identifying risks early and proposing mitigation.
- Customer Success / Delivery
- Lead onboarding and implementation support, ensuring customers are set up for success quickly.
- Provide training and enablement (operators, engineers, producers), tailored to workflows.
- Support customers in production: best practice guidance, troubleshooting, escalations when needed.
- Build relationships with engineering/operations teams to drive adoption and reduce churn.
- Capture product feedback and translate it into actionable insights for Product/Engineering.
- Events & Field Support
- Travel to customer sites for deployments, training, and key productions when required.
- Support trade shows and events (e.g., IBC, NAB, regional events) including booth demos and customer meetings.
What We’re Looking For (Must Have)
- Experience in a customer-facing technical role: Pre-Sales Engineer, Solutions Engineer, Field Engineer, Customer Success Engineer, or similar.
- Strong understanding of broadcast / live production workflows (studio, OB, live streaming, remote contribution).
- Hands-on experience with NewTek TriCaster (setup, configuration, production workflows, troubleshooting).
- Comfort working with IP networking fundamentals (routing/switching basics, VLANs, QoS concepts, firewalls/NAT).
- Ability to map and communicate workflows clearly (diagrams, runbooks, SOPs).
- Confident presenter: can lead demos and explain technical concepts to mixed audiences (engineering + production).
- Willingness to travel (UK + Europe; occasional wider travel depending on customer base).
- Experience supporting enterprise customers (SLAs, ticketing, escalation paths, incident reporting).
Nice to Have (Strong Advantage)
- Experience with NDI, SRT, RTMP, WebRTC, SMPTE ST 2110, or similar live/IP video transport.
- Familiarity with live streaming platforms and encoders/decoders (hardware or software).
- Background in broadcast IT: Windows/Linux basics, virtualisation, cloud video workflows, remote production.
Sales Engineer (Pre-Sales) employer: Quicklink
QuickLink is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about broadcast and video production. With a strong emphasis on employee growth, we offer opportunities for continuous learning and hands-on experience in a customer-facing role, all while enjoying the flexibility of remote work and regular travel across the UK and Europe. Join us to be part of a team that values collaboration, creativity, and the success of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Engineer (Pre-Sales)
✨Tip Number 1
Get to know the company inside out! Research QuickLink's products and services, especially in broadcast and video production. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your demo skills! Since you'll be delivering product demos, it’s crucial to be confident and clear. Set up a mock demo for friends or family to get comfortable explaining technical concepts to different audiences.
✨Tip Number 3
Network like a pro! Attend industry events and trade shows where QuickLink is present. This is a great way to meet potential colleagues and learn more about the company culture while making a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Sales Engineer (Pre-Sales)
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in broadcast and live production workflows. We want to see how your experience aligns with the role, so don’t hold back on showcasing your hands-on experience with tools like NewTek TriCaster.
Tailor Your Application:When applying, customise your CV and cover letter to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for!
Be Clear and Concise:In your written application, clarity is key! Use straightforward language to explain your experiences and how they relate to the role. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Quicklink
✨Know Your Tech Inside Out
Make sure you’re well-versed in broadcast and live production workflows. Brush up on your knowledge of NewTek TriCaster and IP networking fundamentals. Being able to discuss these topics confidently will show that you’re the right fit for the technical aspects of the role.
✨Prepare for Discovery Calls
Think about the types of questions you might ask during a technical discovery call. Understand how to identify customer needs and constraints, and be ready to propose tailored solutions. This will demonstrate your ability to bridge the gap between customer requirements and technical feasibility.
✨Practice Your Demos
Since delivering product demos is a key part of the role, practice presenting your demos to friends or colleagues. Focus on explaining technical concepts clearly to mixed audiences. This will help you feel more confident and polished during the actual interview.
✨Show Your Customer Success Mindset
Be prepared to discuss how you’ve supported customers in the past, especially in terms of onboarding and troubleshooting. Highlight any experiences where you’ve built relationships with clients to drive adoption and reduce churn. This will showcase your commitment to customer success.
