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For Companies At a Glance
- Tasks: Support customers with pre-sales demos and ensure their success post-sale.
- Company: Join QuickLink, a leader in broadcast-grade video solutions.
- Benefits: Remote work, travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic role with travel to exciting events and customer sites.
- Why this job: Be the technical hero bridging customer needs and innovative solutions.
- Qualifications: Experience in customer-facing technical roles and knowledge of broadcast workflows.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Location: UK (preferred) / Europe (considered)
Work style: Remote with regular travel (customer sites + trade shows)
About QuickLink
QuickLink builds broadcast-grade solutions that make it easy to create, contribute to, and distribute live and remote video for broadcasters, media teams, and live production organisations worldwide. We’re growing our customer base and need a technically strong, customer-facing engineer who can support the full customer journey from pre-sales discovery and demos through onboarding, adoption, and long-term success.
The Role
You’ll be the technical bridge between prospects/customers and our internal teams. This role combines pre-sales engineering (workflow discovery, demos, solution design) with customer success engineering (onboarding, training, troubleshooting, adoption, renewals support). You’ll thrive if you enjoy understanding real-world production environments, translating needs into workable solutions, and being hands-on with broadcast and IP workflows.
Key Responsibilities
- Pre-Sales / Solutions
- Run technical discovery calls to understand customer production workflows, constraints, and outcomes.
- Design and propose solutions across live production, remote contribution, IP video, and hybrid workflows.
- Deliver product demos (remote and onsite) and support proof-of-concepts (PoCs).
- Assist Sales with technical documentation: architectures, scope, requirements, and implementation plans.
- Act as the “voice of feasibility” during deals—identifying risks early and proposing mitigation.
- Lead onboarding and implementation support, ensuring customers are set up for success quickly.
- Provide training and enablement (operators, engineers, producers), tailored to workflows.
- Support customers in production: best practice guidance, troubleshooting, escalations when needed.
- Build relationships with engineering/operations teams to drive adoption and reduce churn.
- Capture product feedback and translate it into actionable insights for Product/Engineering.
- Travel to customer sites for deployments, training, and key productions when required.
- Support trade shows and events (e.g., IBC, NAB, regional events) including booth demos and customer meetings.
What We’re Looking For (Must Have)
- Experience in a customer-facing technical role: Pre-Sales Engineer, Solutions Engineer, Field Engineer, Customer Success Engineer, or similar.
- Strong understanding of broadcast / live production workflows (studio, OB, live streaming, remote contribution).
- Hands-on experience with NewTek TriCaster (setup, configuration, production workflows, troubleshooting).
- Comfort working with IP networking fundamentals (routing/switching basics, VLANs, QoS concepts, firewalls/NAT).
- Ability to map and communicate workflows clearly (diagrams, runbooks, SOPs).
- Confident presenter: can lead demos and explain technical concepts to mixed audiences (engineering + production).
- Willingness to travel (UK + Europe; occasional wider travel depending on customer base).
- Experience supporting enterprise customers (SLAs, ticketing, escalation paths, incident reporting).
Nice to Have (Strong Advantage)
- Experience with NDI, SRT, RTMP, WebRTC, SMPTE ST 2110, or similar live/IP video transport.
- Familiarity with live streaming platforms and encoders/decoders (hardware or software).
- Background in broadcast IT: Windows/Linux basics, virtualisation, cloud video workflows, remote production.
Pre-Sales Engineer I employer: Quicklink
Contact Detail:
Quicklink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales Engineer I
✨Tip Number 1
Get to know the company inside out! Research QuickLink's products and services, especially in broadcast and video production. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your demo skills! Since you'll be delivering product demos, it’s crucial to be confident and clear. Set up a mock demo for friends or family to get comfortable explaining technical concepts to different audiences.
✨Tip Number 3
Network like a pro! Attend industry events and trade shows where QuickLink is present. This is a great way to meet potential colleagues and learn more about the company culture while making a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It shows your enthusiasm and keeps you on their radar. Plus, it’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Pre-Sales Engineer I
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in broadcast and live production workflows. We want to see how your experience aligns with the role, so don’t hold back on showcasing your hands-on experience with tools like NewTek TriCaster.
Tailor Your Application: When applying, tailor your CV and cover letter to reflect the specific requirements mentioned in the job description. We love seeing candidates who take the time to connect their skills and experiences directly to what we’re looking for.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language to explain your past roles and achievements. We appreciate a well-structured application that makes it easy for us to see your potential.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at QuickLink!
How to prepare for a job interview at Quicklink
✨Know Your Tech Inside Out
Make sure you’re well-versed in broadcast and live production workflows, especially with tools like NewTek TriCaster. Brush up on IP networking fundamentals too, as you'll need to explain these concepts clearly during the interview.
✨Showcase Your Customer-Facing Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your experience in running technical discovery calls and delivering product demos, as this will be crucial for the Pre-Sales Engineer position.
✨Be Ready to Solve Problems
Think of potential challenges that customers might face and how you would address them. Be prepared to discuss your approach to troubleshooting and providing best practice guidance, as this will demonstrate your customer success mindset.
✨Practice Your Presentation Skills
Since you'll be presenting to mixed audiences, practice explaining technical concepts in a simple way. Consider doing mock demos or presentations to friends or colleagues to build your confidence before the interview.