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For Companies At a Glance
- Tasks: Support customers with pre-sales demos and ensure their success in live video production.
- Company: Join QuickLink, a leader in broadcast-grade video solutions.
- Benefits: Remote work, travel opportunities, and a chance to work with cutting-edge technology.
- Other info: Dynamic role with travel to events and customer sites across Europe.
- Why this job: Be the technical hero bridging customer needs and innovative solutions in the exciting world of video production.
- Qualifications: Experience in customer-facing technical roles and strong understanding of broadcast workflows.
The predicted salary is between 50000 - 65000 ÂŁ per year.
Pre-Sales & Customer Success Engineer (Broadcast / Video Production)
Location: UK (preferred) / Europe (considered)
Work style: Remote with regular travel (customer sites + trade shows)
About QuickLink
QuickLink builds broadcast-grade solutions that make it easy to create, contribute to, and distribute live and remote video for broadcasters, media teams, and live production organisations worldwide. We’re growing our customer base and need a technically strong, customer-facing engineer who can support the full customer journey from pre-sales discovery and demos through onboarding, adoption, and long-term success.
The Role
You’ll be the technical bridge between prospects/customers and our internal teams. This role combines pre-sales engineering (workflow discovery, demos, solution design) with customer success engineering (onboarding, training, troubleshooting, adoption, renewals support). You’ll thrive if you enjoy understanding real-world production environments, translating needs into workable solutions, and being hands-on with broadcast and IP workflows.
Key Responsibilities
- Pre-Sales / Solutions
- Run technical discovery calls to understand customer production workflows, constraints, and outcomes.
- Design and propose solutions across live production, remote contribution, IP video, and hybrid workflows.
- Deliver product demos (remote and onsite) and support proof-of-concepts (PoCs).
- Assist Sales with technical documentation: architectures, scope, requirements, and implementation plans.
- Act as the “voice of feasibility” during deals—identifying risks early and proposing mitigation.
- Lead onboarding and implementation support, ensuring customers are set up for success quickly.
- Provide training and enablement (operators, engineers, producers), tailored to workflows.
- Support customers in production: best practice guidance, troubleshooting, escalations when needed.
- Build relationships with engineering/operations teams to drive adoption and reduce churn.
- Capture product feedback and translate it into actionable insights for Product/Engineering.
- Travel to customer sites for deployments, training, and key productions when required.
- Support trade shows and events (e.g., IBC, NAB, regional events) including booth demos and customer meetings.
What We’re Looking For (Must Have)
- Experience in a customer-facing technical role: Pre-Sales Engineer, Solutions Engineer, Field Engineer, Customer Success Engineer, or similar.
- Strong understanding of broadcast / live production workflows (studio, OB, live streaming, remote contribution).
- Hands-on experience with NewTek TriCaster (setup, configuration, production workflows, troubleshooting).
- Comfort working with IP networking fundamentals (routing/switching basics, VLANs, QoS concepts, firewalls/NAT).
- Ability to map and communicate workflows clearly (diagrams, runbooks, SOPs).
- Confident presenter: can lead demos and explain technical concepts to mixed audiences (engineering + production).
- Willingness to travel (UK + Europe; occasional wider travel depending on customer base).
- Experience supporting enterprise customers (SLAs, ticketing, escalation paths, incident reporting).
Nice to Have (Strong Advantage)
- Experience with NDI, SRT, RTMP, WebRTC, SMPTE ST 2110, or similar live/IP video transport.
- Familiarity with live streaming platforms and encoders/decoders (hardware or software).
- Background in broadcast IT: Windows/Linux basics, virtualisation, cloud video workflows, remote production.
Pre-Sales Engineer H/F employer: Quicklink
Contact Detail:
Quicklink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Sales Engineer H/F
✨Tip Number 1
Get to know the company inside out! Research QuickLink's products and services, especially in broadcast and video production. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your demo skills! Since you'll be delivering product demos, make sure you can explain technical concepts clearly and confidently. Run through mock demos with friends or colleagues to get comfortable.
✨Tip Number 3
Network like a pro! Attend industry events and trade shows where QuickLink is present. This is a great way to meet potential colleagues and customers, plus it shows your commitment to the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Pre-Sales Engineer H/F
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pre-Sales Engineer role. Highlight your experience with broadcast workflows and customer-facing roles, as this will show us you understand what we're looking for.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical know-how! Mention your hands-on experience with tools like NewTek TriCaster and your understanding of IP networking. We want to see how you can bridge the gap between our customers and our tech.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Quicklink
✨Know Your Tech Inside Out
Make sure you’re well-versed in broadcast and live production workflows. Brush up on your knowledge of NewTek TriCaster and IP networking fundamentals. Being able to discuss these topics confidently will show that you’re the right fit for the technical demands of the role.
✨Prepare for Discovery Calls
Think about the types of questions you might ask during a technical discovery call. Understand how to identify customer needs and constraints, and be ready to propose tailored solutions. This will demonstrate your ability to bridge the gap between customer requirements and technical feasibility.
✨Practice Your Demos
Since delivering product demos is a key part of the role, practice presenting your demos to friends or colleagues. Focus on explaining complex concepts in simple terms, as you’ll need to engage both technical and non-technical audiences. A smooth demo can really impress your interviewers!
✨Show Your Customer Success Mindset
Be prepared to discuss how you would lead onboarding and support customers post-sale. Highlight any past experiences where you’ve helped clients succeed, and think about how you can build relationships with engineering and operations teams to drive adoption. This will showcase your commitment to customer success.