At a Glance
- Tasks: Provide front-line tech support for broadband, Wi-Fi, and VoIP issues.
- Company: Join Quickline, a company dedicated to delivering great internet for everyone.
- Benefits: Enjoy competitive pay, health cashback, 25 days leave, and fun social events.
- Other info: Dynamic workplace with opportunities for growth and recognition.
- Why this job: Make a real difference by helping customers with their tech challenges.
- Qualifications: Experience in telecommunications or a good understanding of broadband connectivity.
The predicted salary is between 25000 - 30000 £ per year.
Location
Willerby, East Riding of Yorkshire, United Kingdom
Earnings
- Competitive
- Customer Tech Support Advisor -Fixed Term Contract
We’re Quickline, and we believe everyone deserves great internet.
Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do.
So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and Vo IP services.
Could that be you?
If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer serviceputs a smile on your face then we would love to find out more about you.
This role is based onsite at Willerby.
- Here’s why you’ll love this role…
- You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and Vo IP services.
- Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems
- Deliver clear, professional guidance to customer through phone, or email. Assist in updating customers on the widespread issues
- Log all customer interactions, and outcomes in the system for visibility and follow-up
- Here’s why you’ll be great in this role…
- Ideally you will have experience working withing telecommunications or ISP environments
- A good understanding of broadband connectivity and basic network troubleshooting
- The benefits…
- Pension – 5% employer / 5% employee contribution.
- Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave
- Enhanced Paternity/Maternity/Adoption leave
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’
- Social Events – Summer and End of Year parties etc.
• Customer Obsessed Awards - Regular opportunities to win!
Please note: You must have the right to work in the UK in order to be successfully appointed to this role
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Customer Tech Support Advisor in Willerby employer: Quickline
At Quickline, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Willerby that prioritises employee well-being and growth. With competitive earnings, generous benefits including a health cashback scheme, and opportunities for professional development, we empower our Customer Tech Support Advisors to thrive while delivering outstanding service to our customers. Join us in our mission to provide reliable broadband and enjoy a supportive environment where your contributions are recognised and celebrated.
