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- Tasks: Be the Salesforce guru, solving challenges and improving processes daily.
- Company: Join Quickline, a company dedicated to providing reliable broadband for everyone.
- Benefits: Enjoy 25 days off, health perks, discounts, and fun social events.
- Why this job: Make a real impact while working in a supportive, customer-focused environment.
- Qualifications: Experience with Salesforce and strong communication skills are essential.
- Other info: This is a hybrid role with opportunities for growth and recognition.
The predicted salary is between 36000 - 60000 £ per year.
Senior Salesforce Support Analyst We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online – our customers are at the heart of everything we do. So, we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Senior Salesforce Support Analyst to be the subject matter expert for Salesforce support within the business. Could that be you? If guiding salesforce best practice gets you out of bed in the morning, and supporting teams puts a smile on your face then we would love to find out more about you. Here’s why you’ll love this role… – Be the go to expert for all Salesforce-related queries across the business. – Troubleshoot and resolve complex challenges across Salesforce and integrated platforms. – Identify recurring issues or opportunities for improvement and partner with the IT Manager to deliver smart, lasting solutions. – Work closely with trusted third party vendors to resolve high-priority tickets and incidents. Here’s why you’ll be great in this role… You’re not just technically skilled — you know how to make technology work for people. You bring: – Proven hands on experience supporting Salesforce as an administrator, analyst, or support engineer. – Clear, confident communication skills — you can explain technical concepts in plain, accessible language. – Familiarity with Salesforce Communications Cloud and Certinia. – Experience working with integrated platforms such as MuleSoft and MySQL. – A current Salesforce Administrator certification. The benefits… – Pension – 5% employer / 5% employee contribution. – WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. – 25 days annual leave + bank holidays, your birthday, house move and wedding day off. – High Street Shopping Discount Scheme – Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. – Free Parking on site. – Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction. – Social Events – Summer and Christmas parties etc. – Thank Q Awards – Monthly £50 winner, yearly £500 winner. … and more. #LI-Hybrid Note to agencies – Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page. Please note: Unfortunately, we can’t offer visa sponsorship
Senior Salesforce Support Analyst employer: Quickline Communications
Contact Detail:
Quickline Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Support Analyst
✨Tip Number 1
Familiarise yourself with Salesforce Communications Cloud and Certinia, as these are key components of the role. Consider taking online courses or tutorials to deepen your understanding and showcase your commitment to mastering these platforms.
✨Tip Number 2
Network with current Salesforce professionals, especially those who work in support roles. Engaging with them on platforms like LinkedIn can provide insights into the challenges they face and how you can position yourself as a solution.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex Salesforce issues in the past. Being able to articulate your problem-solving process will demonstrate your expertise and ability to handle high-priority tickets effectively.
✨Tip Number 4
Stay updated on the latest Salesforce features and best practices by following relevant blogs and forums. This knowledge will not only help you in interviews but also show that you're proactive about staying at the forefront of Salesforce support.
We think you need these skills to ace Senior Salesforce Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Senior Salesforce Support Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your hands-on experience with Salesforce, particularly as an administrator or analyst. Mention specific projects or challenges you've tackled that demonstrate your problem-solving skills and technical expertise.
Showcase Communication Skills: Since clear communication is crucial for this role, provide examples in your application of how you've successfully explained technical concepts to non-technical stakeholders. This could be through previous roles or specific instances where you facilitated understanding.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for Quickline. Use keywords from the job description, such as 'Salesforce Communications Cloud' and 'integrated platforms', to ensure your application stands out to the hiring team.
How to prepare for a job interview at Quickline Communications
✨Showcase Your Salesforce Expertise
Make sure to highlight your hands-on experience with Salesforce during the interview. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills and technical knowledge.
✨Communicate Clearly
Since the role requires explaining technical concepts in plain language, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate complex ideas simply, ensuring that even non-technical interviewers can understand.
✨Familiarise Yourself with Integrated Platforms
Brush up on your knowledge of integrated platforms like MuleSoft and MySQL. Be ready to discuss how you've worked with these technologies in the past and how they relate to Salesforce, as this will show your versatility and understanding of the broader tech landscape.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company's use of Salesforce and their expectations for the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values, especially regarding customer obsession.
