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For Companies At a Glance
- Tasks: Become the go-to expert for Salesforce support and troubleshoot complex challenges.
- Company: Join Quickline, a company dedicated to providing reliable broadband for everyone.
- Benefits: Enjoy 25 days annual leave, health schemes, discounts, and social events.
- Why this job: Make a real impact by improving Salesforce processes and supporting teams.
- Qualifications: Experience with Salesforce, clear communication skills, and a current Salesforce Administrator certification required.
- Other info: This is a hybrid role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Senior Salesforce Support Analyst
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online – our customers are at the heart of everything we do. So, we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Senior Salesforce Support Analyst to be the subject matter expert for Salesforce support within the business.
Could that be you? If guiding salesforce best practice gets you out of bed in the morning, and supporting teams puts a smile on your face then we would love to find out more about you.
Here’s why you’ll love this role…
– Be the go to expert for all Salesforce-related queries across the business.
– Troubleshoot and resolve complex challenges across Salesforce and integrated platforms.
– Identify recurring issues or opportunities for improvement and partner with the IT Manager to deliver smart, lasting solutions.
– Work closely with trusted third party vendors to resolve high-priority tickets and incidents.
Here’s why you’ll be great in this role…
You’re not just technically skilled — you know how to make technology work for people. You bring:
– Proven hands on experience supporting Salesforce as an administrator, analyst, or support engineer.
– Clear, confident communication skills — you can explain technical concepts in plain, accessible language.
– Familiarity with Salesforce Communications Cloud and Certinia.
– Experience working with integrated platforms such as MuleSoft and MySQL.
– A current Salesforce Administrator certification.
The benefits…
– Pension – 5% employer / 5% employee contribution.
– WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
– 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
– High Street Shopping Discount Scheme – Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
– Free Parking on site.
– Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
– Social Events – Summer and Christmas parties etc.
– Thank Q Awards – Monthly £50 winner, yearly £500 winner.
… and more.
#LI-Hybrid
Note to agencies –
Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.
Please note: Unfortunately, we can’t offer visa sponsorship.
Senior Salesforce Support Analyst employer: Quickline Communications
Contact Detail:
Quickline Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Support Analyst
✨Tip Number 1
Familiarise yourself with Salesforce Communications Cloud and Certinia, as these are key components of the role. Having a solid understanding of these platforms will not only boost your confidence during interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Network with current or former employees of Quickline on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've resolved complex Salesforce issues in the past. Being able to articulate your problem-solving skills and technical expertise will set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by practising how to explain technical concepts in simple terms. This is crucial for the role, as you'll need to support various teams across the business, so being able to convey information clearly will be a big plus.
We think you need these skills to ace Senior Salesforce Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Senior Salesforce Support Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your hands-on experience with Salesforce, particularly as an administrator or analyst. Mention specific projects or challenges you've tackled that demonstrate your problem-solving skills and technical expertise.
Showcase Communication Skills: Since clear communication is crucial for this role, provide examples in your application of how you've effectively communicated technical concepts to non-technical stakeholders. This could be through previous roles, training sessions, or documentation you've created.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are drawn to Quickline's mission and how you can contribute to their goal of providing great internet service.
How to prepare for a job interview at Quickline Communications
✨Showcase Your Salesforce Expertise
Make sure to highlight your hands-on experience with Salesforce during the interview. Be prepared to discuss specific challenges you've faced and how you resolved them, especially in relation to the Salesforce Communications Cloud and Certinia.
✨Communicate Clearly
Since clear communication is key for this role, practice explaining technical concepts in simple terms. This will demonstrate your ability to make technology accessible to non-technical team members, which is crucial for a Senior Salesforce Support Analyst.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would troubleshoot complex issues. Prepare examples of past experiences where you identified recurring problems and worked with IT teams or vendors to implement lasting solutions.
✨Research Quickline's Mission and Values
Familiarise yourself with Quickline's mission to provide reliable broadband. Understanding their customer-centric approach will help you align your answers with their values and show that you're genuinely interested in contributing to their goals.
