At a Glance
- Tasks: Lead digital transformation projects and drive impactful change across systems and processes.
- Company: Join Quickline, a company dedicated to providing great internet for everyone.
- Benefits: Enjoy competitive salary, health cashback scheme, and generous annual leave.
- Other info: Dynamic workplace with social events and opportunities for professional growth.
- Why this job: Be at the forefront of digital transformation and make a real difference.
- Qualifications: Experience as a Senior Business Analyst in digital environments and strong stakeholder management skills.
We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. We are delivering a large-scale digital transformation modernising systems, processes and customer journeys. Our mission relies on a team delivering customer-centric, data-driven transformation outcomes, and we're looking for a Senior Business Analyst to play a central role in enterprise-wide digital transformation across systems, processes, and end-to-end customer journeys.
If transformation projects get you out of bed in the morning and effective stakeholder management puts a genuine smile on your face, then we would love to find out more about you.
Responsibilities- Lead meaningful transformation - play a key role in delivering our digital transformation across systems, processes and capabilities
- Strategic + hands on - translate business strategy into actionable outcomes and own detailed analysis using Agile practices
- Influence at senior level - partner with stakeholders, architects and vendors to drive the right outcomes
- Step into leadership - deputise for the Head of Digital Transformation and help shape team direction
- Build capability - define modern BA practices (Agile, product led, data-driven) and mentor others
- Drive real, measurable change - using KPIs, insight and data to validate outcomes and continuous improvement
- A strong track record operating as a Senior Business Analyst within digital or transformation environments
- Experience delivering complex, cross-functional initiatives, balancing multiple priorities effectively
- Highly capable in eliciting, analysing and documenting requirements using Agile artefacts such as user stories and backlog management
- Comfortable working with CRM and ITSM platforms (Salesforce experience is a bonus)
- Confidence to facilitate workshops, engage stakeholders and provide constructive challenge
- Proven ability to collaborate with architects and third-party vendors to shape and deliver solutions
- Pension - 5% employer / 5% employee contribution
- Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off
- Option to buy or sell up to 5 additional days annual leave
- Enhanced Paternity/Maternity/Adoption leave
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site
- Regular "Lunch & Learns"
- Social Events - Summer and End of Year parties etc.
- Customer Obsessed Awards - Regular opportunities to win
Please note: You must have the right to work in the UK in order to be successfully appointed to this role.
Senior Business Analyst employer: Quickline Communications
At Quickline, we pride ourselves on being an exceptional employer that values our employees' contributions and well-being. With a strong focus on employee engagement, we offer a supportive work culture, comprehensive benefits including a health cashback scheme and generous leave policies, and opportunities for professional growth through initiatives like 'Lunch & Learns'. Join us in our mission to provide outstanding internet service while enjoying a fulfilling career in a dynamic and inclusive environment.
