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- Tasks: Deliver first-class customer experiences via email, calls, and live chat.
- Company: Join Quickline, a mission-driven company providing reliable broadband to underserved areas.
- Benefits: Enjoy 25 days leave, health scheme, discounts, and fun social events.
- Why this job: Make a real impact by helping customers and improving their internet experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: No visa sponsorship available; apply now to transform connectivity!
Trainee Customer Advisor Location: Full-time, on-site at Willerby, Hull We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online, we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team of inspiring individuals, and we’re looking for a Trainee Customer Advisor with excellent communication skills to deliver first-class customer experiences across email, calls, and live chat. Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you! Why you’ll love the Trainee Customer Advisor role: Use your natural people skills to stay customer-focused and delight customers. Take ownership of every customer interaction, ensuring all queries are resolved efficiently. Handle escalated enquiries and complaints, working to maximise customer retention. Support initiatives to improve customer satisfaction results and recommendations. Meet key performance targets by delivering exceptional service within required timelines. What makes you a great fit for the Trainee Customer Advisor role? Experience: Customer Service, Enthusiastic about doing the right thing for customers Communication: Confident on the phone and good written skills Tech-Savvy: Experience of using computer systems Organised: Punctual and reliable What’s in it for you? We offer a comprehensive package of benefits to support your work and personal life, including: Pension: 5% employer / 5% employee contribution. WPA Health Scheme: Claim back costs for prescriptions, GP visits, optician appointments, therapy allowances, and more. Generous Leave: 25 days annual leave + bank holidays, with extra days for your birthday, moving house, or your wedding. High Street Discounts: Save on holidays, food, tech, insurance, and more. Free On-Site Parking. Learning Opportunities: Regular ‘Lunch & Learns’ to grow and connect with the team. Social Events: Summer and End of Year parties, plus other gatherings. Thank Q Awards: Monthly £50 winner and a yearly £500 winner to celebrate your achievements. …and so much more! Additional Information Unfortunately, we are unable to offer visa sponsorship for this role. If you’re ready to become our next Trainee Customer Advisor , apply now and help us transform internet connectivity for everyone, everywhere. #LI-Onsite #TraineeCustomerAdvisor JBRP1_UKTJ
Quickline Communications | Trainee Customer Advisor employer: Quickline Communications
Contact Detail:
Quickline Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quickline Communications | Trainee Customer Advisor
✨Tip Number 1
Familiarize yourself with Quickline's mission and values. Understanding their commitment to providing reliable broadband will help you align your answers during the interview and show that you're genuinely interested in their goals.
✨Tip Number 2
Practice your communication skills, especially over the phone and in writing. Since the role requires excellent customer interaction, being able to convey your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or resolve complaints effectively, as this will demonstrate your problem-solving abilities and customer focus.
✨Tip Number 4
Show your enthusiasm for technology and customer service. Highlight any relevant experience you have and express your eagerness to learn more about Quickline's systems and processes during the interview.
We think you need these skills to ace Quickline Communications | Trainee Customer Advisor
Some tips for your application 🫡
Understand the Role: Take some time to thoroughly read the job description for the Trainee Customer Advisor position. Understand the key responsibilities and required skills, such as excellent communication and customer service experience.
Tailor Your CV: Customize your CV to highlight relevant experiences that align with the role. Emphasize any previous customer service roles, your communication skills, and your ability to handle queries efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for helping customers and your passion for delivering exceptional service. Mention specific examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Quickline Communications
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples of how you've gone above and beyond to resolve customer issues in the past.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Be prepared to discuss how you handle different types of customer interactions, whether over the phone, via email, or through live chat.
✨Be Tech-Savvy
Familiarize yourself with common customer service software and tools. Highlight any relevant experience you have with technology, as being tech-savvy is crucial for this position.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific customer situations or complaints. Think about your approach to problem-solving and how you can ensure customer satisfaction.
