Customer Service Advisor (12month Fixed Term Contract) We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat. Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we'd love to hear from you! This role is 12month Fixed Term Contract, based onsite at Willerby, Hull. Here's why you'll love this role… - Use your natural people skills to stay customer-focused and delight customers. - Take ownership of every Customerinteraction, ensuring all queries are resolved efficiently. - Handle escalated enquiries and complaints, working to maximise customer retention. - Support initiatives to improve customer satisfaction results and recommendations. - Meet key performance targets by delivering exceptional service within required timelines. Here's why you'll be great in this role… -
Proven background in a customer service or customer experience role, ideally within a call centre environment. - Professional telephone manner with excellent people skills. - Familiarity with Microsoft 360 and general IT proficiency. - Strong attention to detail and effective time management. The benefits… - Pension – 5% employer / 5% employee contribution. - Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave +
Proven background in a customer service or customer experience role, ideally within a call centre environment. - Professional telephone manner with excellent people skills. - Familiarity with Microsoft 360 and general IT proficiency. - Strong attention to detail and effective time management. The benefits… - Pension – 5% employer / 5% employee contribution. - Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave +
Customer Service Advisor FTC in London employer: Quickline Communications
At Quickline, we pride ourselves on being an exceptional employer that values our employees' contributions and well-being. With a strong focus on employee engagement, we offer a supportive work culture, comprehensive benefits including a health cashback scheme and generous leave policies, and opportunities for professional growth through initiatives like 'Lunch & Learns'. Join us in our mission to provide outstanding internet service while enjoying a fulfilling career in a dynamic and inclusive environment.
