At a Glance
- Tasks: Deliver exceptional customer service via email, calls, and live chat.
- Company: Join Quickline, a mission-driven company providing reliable broadband.
- Benefits: Enjoy 25 days leave, health cashback, and discounts on shopping.
- Other info: Dynamic team environment with social events and career growth opportunities.
- Why this job: Make a real difference by helping customers with their internet needs.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28750 - 30000 £ per year.
Customer Service Advisor (12month Fixed Term Contract)
We’re Quickline, and we believe everyone deserves great internet.
Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do.
So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat.
Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!
This role is 12month Fixed Term Contract, based onsite at Willerby, Hull.
- Here’s why you’ll love this role…
- Use your natural people skills to stay customer-focused and delight customers.
- Take ownership of every Customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
- Here’s why you’ll be great in this role…
- Proven background in a customer service or customer experience role, ideally within a call centre environment.
- Professional telephone manner with excellent people skills.
- Familiarity with Microsoft 360 and general IT proficiency.
- Strong attention to detail and effective time management.
- The benefits…
- Pension – 5% employer / 5% employee contribution.
Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave
- Enhanced Paternity/Maternity/Adoption leave
- Life Assurance
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’
- Social Events – Summer and End of Year parties etc.
- Core Value Awards - Regular opportunities to win!
Note to agencies –
Quickline have an internal recruitment team.
We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”).
Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions.
For further information refer to our careers page.
Please note: You must have the right to work in the UK in order to be successfully appointed to this role
#LI-Onsite
Customer Service Advisor FTC in Kirk Ella employer: Quickline Communications
At Quickline, we pride ourselves on being an exceptional employer that values our employees' contributions and well-being. With a strong focus on employee engagement, we offer a supportive work culture, comprehensive benefits including a health cashback scheme and generous leave policies, and opportunities for professional growth through initiatives like 'Lunch & Learns'. Join us in our mission to provide outstanding internet service while enjoying a fulfilling career in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor FTC in Kirk Ella
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Quickline Communications.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Quickline Communications. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor FTC in Kirk Ella
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Quickline Communications.
How to prepare for a job interview at Quickline Communications
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Quickline Communications's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Quickline Communications offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
