At a Glance
- Tasks: Deliver exceptional customer service via email, calls, and live chat.
- Company: Join Quickline, a company dedicated to providing great internet for everyone.
- Benefits: Enjoy competitive salary, health cashback scheme, and 25 days annual leave.
- Other info: Fun social events and opportunities to win Customer Obsession Awards.
- Why this job: Make a real difference by helping customers with their internet needs.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 € per year.
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first‑class customer experience across email, calls, and live chat.
If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you! This role is full time, based onsite at Willerby, Hull.
Here’s why you’ll love this role…
- Use your natural people skills to stay customer‑focused and delight customers.
- Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
Here’s why you’ll be great in this role…
- Proven background in a customer service or customer experience role, ideally within a call centre environment.
- Professional telephone manner with excellent people skills.
- Familiarity with Microsoft 360 and general IT proficiency.
- Strong attention to detail and effective time management.
The benefits…
- Pension – 5% employer / 5% employee contribution.
- Health Cashback Scheme – can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days of annual leave.
- Enhanced paternity/maternity/adoption leave.
- High Street Shopping Discount Scheme – holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free parking on site.
- Regular 'Lunch & Learns'.
- Social events – summer and end of year parties etc.
- Customer Obsession Awards – regular opportunities to win!
Please note: You must have the right to work in the UK in order to be successfully appointed to this role.
Customer Service Advisor in Kingston upon Hull employer: Quickline Communications
At Quickline, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Willerby, East Riding of Yorkshire, where our team is at the heart of everything we do. With competitive earnings, generous benefits including a health cashback scheme and 25 days annual leave, plus opportunities for personal growth through regular 'Lunch & Learns' and social events, we foster an environment that values customer obsession and employee satisfaction. Join us to make a meaningful impact while enjoying a supportive workplace that celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Kingston upon Hull
✨Tip Number 1
Get to know Quickline! Research the company and its mission to provide great internet. This will help you tailor your conversations and show that you're genuinely interested in being part of their customer-obsessed team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering first-class customer experiences, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling real queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one for a customer. This will demonstrate your ability to take ownership and resolve issues efficiently.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Quickline family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Advisor in Kingston upon Hull
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service roles. We want to see how you've made customers happy in the past, so share specific examples that showcase your skills and dedication.
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing how you connect your experiences to what we’re looking for in a Customer Service Advisor.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for helping customers shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Quickline Communications
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes a great customer experience and be ready to share examples from your past roles. Quickline values customer obsession, so think about how you can demonstrate that in your answers.
✨Show Off Your Communication Skills
Since this role involves handling calls, emails, and live chats, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common customer service questions.
✨Familiarise Yourself with Microsoft 360
As you'll need to use Microsoft 360 in this role, make sure you're comfortable navigating its features. If you’re not already familiar, consider watching some quick tutorials online to brush up on your skills. Being tech-savvy will definitely give you an edge!
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you’ll need to demonstrate how you would handle specific customer situations. Think of a few challenging scenarios you've faced in the past and how you resolved them. This will show Quickline that you can take ownership and resolve issues efficiently.
