At a Glance
- Tasks: Deliver first-class customer experiences via email, calls, and live chat.
- Company: Join Quickline, a company dedicated to providing great internet for everyone.
- Benefits: Enjoy 25 days annual leave, health cashback scheme, and high street discounts.
- Other info: Full-time role with opportunities for social events and career growth.
- Why this job: Make a real difference by helping customers and solving their queries.
- Qualifications: Experience in customer service, excellent communication skills, and IT proficiency.
The predicted salary is between 22000 - 26000 £ per year.
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experience across email, calls, and live chat. Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you! This role is full time, based onsite at Willerby, Hull.
Here’s why you’ll love this role…
- Use your natural people skills to stay customer-focused and delight customers.
- Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
Here’s why you’ll be great in this role…
- Proven background in a customer service or customer experience role, ideally within a call centre environment.
- Professional telephone manner with excellent people skills.
- Familiarity with Microsoft 360 and general IT proficiency.
- Strong attention to detail and effective time management.
The benefits…
- Pension – 5% employer / 5% employee contribution.
- Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave.
- Enhanced Paternity/Maternity/Adoption leave.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’.
- Social Events – Summer and End of Year parties etc.
- Customer Obsessed Awards - Regular opportunities to win!
Please note: You must have the right to work in the UK in order to be successfully appointed to this role.
Customer Service Advisor in Hull employer: Quickline Communications
At Quickline, we pride ourselves on being an exceptional employer that values our team members and their contributions to delivering outstanding customer service. Located in Willerby, Hull, we offer a supportive work culture with numerous benefits including a generous annual leave policy, health cashback scheme, and opportunities for professional growth through regular 'Lunch & Learns' and social events. Join us to be part of a mission-driven company where your passion for helping others can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Hull
✨Tip Number 1
Get to know Quickline! Research the company’s mission and values so you can show how your customer service skills align with their goal of providing great internet. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering first-class customer experiences, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling real queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you’ve turned a negative customer interaction into a positive one. This will demonstrate your ability to take ownership and resolve issues efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Quickline team and helping us delight our customers.
We think you need these skills to ace Customer Service Advisor in Hull
Some tips for your application 🫡
Show Your Customer Passion:When you're writing your application, let your love for helping people shine through! Share specific examples of how you've gone above and beyond for customers in the past. We want to see that customer obsession in action!
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight relevant experience, especially if you've worked in a call centre or similar environment. We’re looking for those standout skills that match our mission!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate good communication skills, so show us you can express yourself effectively right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our team at Quickline!
How to prepare for a job interview at Quickline Communications
✨Know the Company
Before your interview, take some time to research Quickline. Understand their mission of providing great internet and how they prioritise customer satisfaction. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Prepare examples from your past experiences where you've successfully resolved customer queries or handled complaints. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Quickline is looking for someone who can take ownership of customer interactions. Think of specific instances where you've turned a negative customer experience into a positive one. Highlight your ability to think on your feet and provide solutions efficiently.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you determine if Quickline is the right fit for you.
