Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to provide top-notch technical support and ensure customer satisfaction.
- Company: Join Quickline, a company dedicated to delivering reliable broadband to everyone, everywhere.
- Benefits: Enjoy 25 days annual leave, health schemes, discounts, and fun social events.
- Why this job: Make a real impact in a fast-paced environment while championing customer needs.
- Qualifications: Strong leadership and communication skills with experience in technical support required.
- Other info: This role operates on a rota covering 7 days a week, post-training.
The predicted salary is between 28800 - 43200 £ per year.
Customer Tech Support Team Leader
We\’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we\’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we\’re looking for a Customer Tech Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support.
Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts a smile on your face, then we would love to find out more about you.
This role operates on a rota covering 7 days per week, between 8 am and 8 pm, once training is completed.
Here\’s why you will love this role….
– Lead and develop a team of technical support advisors
– Make a real impact by championing customer needs across the business
– Work in a fast-paced environment where no two days are the same
– Collaborate with engineering, operations, and product teams to enhance service quality
– Be part of a company that values innovation and customer satisfaction
Here\’s why you will be great at this role….
– Strong leadership skills with experience managing a technical support team
– Excellent communication and coaching abilities to drive team performance
– Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues
– Ability to manage escalated technical issues and ensure effective resolution
– Passionate about delivering exceptional customer experiences and driving improvements
The benefits…
– Pension – 5% employer / 5% employee contribution.
– WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
– 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
– High Street Shopping Discount Scheme – Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
– Free Parking on site.
– Regular ‘Lunch & Learns\’ and company wide ‘Elevenses\’ meets to discuss company direction.
– Social Events – Summer and Christmas parties etc.
– Thank Q Awards – Monthly £50 winner, yearly £500 winner.
… and more.
Please note: Unfortunately, we can\’t offer visa sponsorship.
#LI-Onsite
#CustomerSupport #TechCustomerSupport #FirstLineSupport
Note to agencies –
Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.
JBRP1_UKTJ
Customer Tech Support Team Leader employer: Quickline Communications
Contact Detail:
Quickline Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Tech Support Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in broadband and telecommunications. Understanding current technologies and customer pain points will help you stand out during discussions with our team.
✨Tip Number 2
Showcase your leadership experience by preparing examples of how you've successfully managed a technical support team. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Tip Number 3
Brush up on your troubleshooting skills, especially related to broadband, VOIP, and Wi-Fi issues. Being able to demonstrate your technical knowledge will be crucial in impressing us.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you ensure exceptional experiences for customers. We value candidates who are passionate about improving service quality.
We think you need these skills to ace Customer Tech Support Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Tech Support Team Leader position. Tailor your application to highlight your relevant experience in broadband, networking, or telecommunications.
Highlight Leadership Experience: In your CV and cover letter, emphasise your leadership skills and any previous experience managing a technical support team. Provide specific examples of how you've successfully led teams and improved performance.
Showcase Technical Skills: Detail your proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues. Mention any relevant certifications or training that demonstrate your technical expertise in these areas.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for delivering exceptional customer experiences. Explain why you want to work for Quickline and how you can contribute to their mission.
How to prepare for a job interview at Quickline Communications
✨Showcase Your Leadership Skills
As a Customer Tech Support Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed a team in the past, focusing on your coaching and communication skills.
✨Understand the Technical Aspects
Brush up on your knowledge of broadband, VOIP, and Wi-Fi troubleshooting. Be ready to discuss specific technical issues you've resolved and how you can apply that expertise to help the team at Quickline.
✨Emphasise Customer Experience
Quickline values exceptional customer service, so be prepared to share your passion for delivering great customer experiences. Discuss any initiatives you've led to improve customer satisfaction in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage escalated issues. Think of examples where you've successfully navigated challenging situations and how you ensured effective resolutions.
