At a Glance
- Tasks: Provide front-line tech support for broadband, Wi-Fi, and VoIP issues.
- Company: Join Quickline, a mission-driven company focused on great internet for everyone.
- Benefits: Enjoy competitive pay, health cashback, 25 days leave, and fun social events.
- Other info: Dynamic team culture with opportunities for recognition and growth.
- Why this job: Make a real difference by helping customers with their tech challenges.
- Qualifications: Experience in telecommunications or a good understanding of broadband connectivity.
The predicted salary is between 22050 - 26950 £ per year.
Location: Willerby, East Riding of Yorkshire, United Kingdom
Earnings: Competitive
We’re Quickline, and we believe everyone deserves great internet. Our customers are at the heart of everything we do. We’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, Wi-Fi and VoIP services.
Here’s why you’ll love this role…
- You will provide first-line technical support to customers experiencing issues with broadband, Wi-Fi and VoIP services.
- Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems.
- Deliver clear, professional guidance to customers through phone or email.
- Assist in updating customers on widespread issues.
- Log all customer interactions and outcomes in the system for visibility and follow-up.
Here’s why you’ll be great in this role…
- Ideally, you will have experience working within telecommunications or ISP environments.
- A good understanding of broadband connectivity and basic network troubleshooting.
The benefits…
- Pension – 5% employer / 5% employee contribution.
- Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave.
- Enhanced Paternity/Maternity/Adoption leave.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’.
- Social Events – Summer and End of Year parties etc.
- Customer Obsessed Awards - Regular opportunities to win!
Please note: You must have the right to work in the UK in order to be successfully appointed to this role.
Customer Tech Support Advisor employer: Quickline Communications
At Quickline, we pride ourselves on being an exceptional employer that values our employees' contributions and well-being. With a strong focus on employee engagement, we offer a supportive work culture, comprehensive benefits including a health cashback scheme and generous leave policies, and opportunities for professional growth through initiatives like 'Lunch & Learns'. Join us in our mission to provide outstanding internet service while enjoying a fulfilling career in a dynamic and inclusive environment.
