At a Glance
- Tasks: Deliver first-class customer experiences via email, calls, and live chat.
- Company: Join Quickline, a company dedicated to providing great internet for everyone.
- Benefits: Enjoy 25 days annual leave, health cashback scheme, and discounts at major retailers.
- Other info: Dynamic team environment with regular social events and career growth opportunities.
- Why this job: Make a real difference by helping customers and solving their queries.
- Qualifications: Experience in customer service with excellent communication skills required.
The predicted salary is between 22000 - 25000 £ per year.
Customer Service Advisor (12month Fixed Term Contract)We're Quickline, and we believe everyone deserves great internet.
Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do.
Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experiences across email, calls, and live chat.
If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we'd love to hear from you!This role is 12month Fixed Term Contract, based onsite at Willerby, Hull.
Handle escalated enquiries and complaints, working to maximise customer retention.- Support initiatives to improve customer satisfaction results and recommendations.- Meet key performance targets by delivering exceptional service within required timelines.
Proven background in a customer service or customer experience role, ideally within a call centre environment.- Professional telephone manner with excellent people skills.- Familiarity with Microsoft 360 and general IT proficiency.- Pension – 5% employer / 5% employee contribution.- Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.- Option to buy or sell up to 5 additional days annual leave- Enhanced Paternity/Maternity/Adoption leave- Life Assurance- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.- Free Parking on site.- Regular ‘Lunch & Learns'- Social Events – Summer and End of Year parties etc.- We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”).
Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions.
Customer Service Advisor - Monday-Friday (Permanent) employer: Quickline Communications
At Quickline, we pride ourselves on being an exceptional employer that values our employees' contributions and well-being. With a strong focus on employee engagement, we offer a supportive work culture, comprehensive benefits including a health cashback scheme and generous leave policies, and opportunities for professional growth through initiatives like 'Lunch & Learns'. Join us in our mission to provide outstanding internet service while enjoying a fulfilling career in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Monday-Friday (Permanent)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quickline Communications. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quickline Communications before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Monday-Friday (Permanent)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quickline Communications:Your cover letter is your chance to shine! Tell us why you want to work at Quickline Communications specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quickline Communications!
How to prepare for a job interview at Quickline Communications
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
