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- Tasks: Deliver exceptional customer service via email, calls, and live chat.
- Company: Join Quickline, a mission-driven company providing reliable broadband to underserved areas.
- Benefits: Enjoy 25 days leave, health scheme, discounts, and fun social events.
- Why this job: Be part of a team that values customer satisfaction and personal growth.
- Qualifications: Experience in customer service, excellent communication, and tech-savvy skills required.
- Other info: This role is on-site in Cottingham; visa sponsorship is not available.
The predicted salary is between 28800 - 43200 £ per year.
Location: Full-time, on-site at Willerby, Hull
We believe everyone deserves great internet. Our mission relies on a team of inspiring individuals, and we’re looking for a Customer Service Advisor with excellent communication and technical skills to deliver first-class customer experiences across email, calls, and live chat.
If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!
Why you’ll love the Customer Service Advisor role:
- Use your natural people skills to stay customer-focused and delight customers.
- Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
What makes you a great fit for the Customer Service Advisor role?
- Experience: Proven background in a customer service or customer experience role.
- Communication: Professional telephone manner with excellent people skills.
- Tech-Savvy: Familiarity with Microsoft 360 and general IT proficiency.
- Organised: Strong attention to detail and effective time management.
What’s in it for you?
- Pension: 5% employer / 5% employee contribution.
- WPA Health Scheme: Claim back costs for prescriptions, GP visits, optician appointments, therapy allowances, and more.
- Generous Leave: 25 days annual leave + bank holidays, with extra days for your birthday, moving house, or your wedding.
- High Street Discounts: Save on holidays, food, tech, insurance, and more.
- Free On-Site Parking.
- Learning Opportunities: Regular ‘Lunch & Learns’ to grow and connect with the team.
- Social Events: Summer and End of Year parties, plus other gatherings.
- Thank Q Awards: Monthly £50 winner and a yearly £500 winner to celebrate your achievements.
…and so much more!
Unfortunately, we are unable to offer visa sponsorship for this role. If you’re ready to become our next Customer Service Advisor, apply now and help us transform internet connectivity for everyone, everywhere.
Customer Service Advisor in Cottingham, North Humberside employer: Quickline Communications
Contact Detail:
Quickline Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cottingham, North Humberside
✨Tip Number 1
Familiarise yourself with Quickline's mission and values. Understanding their commitment to providing reliable broadband will help you align your responses during the interview, showcasing your enthusiasm for their goals.
✨Tip Number 2
Brush up on your technical skills, especially with Microsoft 360. Being tech-savvy is crucial for this role, so consider doing a quick online course or tutorial to boost your confidence and knowledge.
✨Tip Number 3
Prepare examples of how you've handled customer complaints in the past. Think of specific situations where you turned a negative experience into a positive one, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Research common customer service scenarios related to internet connectivity. Being able to discuss these during your interview will show that you're proactive and ready to tackle real-world challenges in the role.
We think you need these skills to ace Customer Service Advisor in Cottingham, North Humberside
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Use bullet points to showcase your achievements and skills, particularly in communication and technical proficiency.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your desire to help others. Provide specific examples of how you've successfully resolved customer queries in the past and how you can contribute to Quickline's mission.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at Quickline Communications
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from your past experiences where you successfully resolved customer queries.
✨Be Tech-Savvy
Since the role requires familiarity with Microsoft 360 and general IT proficiency, be prepared to discuss your technical skills. Mention any relevant software or tools you've used in previous roles and how they helped you deliver exceptional service.
✨Emphasise Problem-Solving Abilities
Quickline values individuals who can take ownership of customer interactions. Prepare to share specific instances where you handled escalated enquiries or complaints effectively, showcasing your problem-solving skills and commitment to customer satisfaction.
✨Demonstrate Organisational Skills
Strong attention to detail and effective time management are crucial for this role. Discuss how you prioritise tasks and manage your time during busy periods, perhaps by sharing a story that highlights your organisational abilities in a customer service context.
