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- Tasks: Deliver exceptional customer service via email, calls, and live chat.
- Company: Join Quickline, a company dedicated to providing great internet for everyone.
- Benefits: Enjoy 25 days annual leave, health cashback scheme, and social events.
- Other info: Full-time role based in Willerby, Hull with great career growth opportunities.
- Why this job: Make a real difference by helping customers with their internet needs.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver first-class customer experiences across email, calls, and live chat. If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you!
This role is full time, based onsite at Willerby, Hull.
Here’s why you’ll love this role…
- Use your natural people skills to stay customer-focused and delight customers.
- Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
Here’s why you’ll be great in this role…
- Proven background in a customer service or customer experience role, ideally within a call centre environment.
- Professional telephone manner with excellent people skills.
- Familiarity with Microsoft 360 and general IT proficiency.
- Strong attention to detail and effective time management.
The benefits…
- Pension – 5% employer / 5% employee contribution.
- Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave.
- Enhanced Paternity/Maternity/Adoption leave.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’.
- Social Events – Summer and End of Year parties etc.
- Customer Obsessed Awards - Regular opportunities to win!
Please note: You must have the right to work in the UK in order to be successfully appointed to this role.
Customer Service Advisor employer: Quickline Communications
Contact Detail:
Quickline Communications Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know Quickline! Research the company, its mission, and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their customer-obsessed team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering first-class customer experiences, try role-playing common customer scenarios with a friend or family member. This will boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to take ownership of customer interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Quickline team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Passion: Make sure to highlight your love for helping people in your application. We want to see how your customer service experience aligns with our mission of providing great internet to everyone!
Tailor Your CV: Don’t just send a generic CV! Tailor it to reflect the skills and experiences that match the Customer Service Advisor role. We’re looking for those excellent communication skills and attention to detail, so make them shine!
Be Clear and Concise: When writing your cover letter or any application materials, keep it clear and to the point. We appreciate straightforward communication, just like we expect from our Customer Service Advisors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Quickline Communications
✨Know the Company Inside Out
Before your interview, take some time to research Quickline. Understand their mission of providing great internet and how they prioritise customer satisfaction. This will help you align your answers with their values and show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or handled complaints. Highlight your ability to stay calm under pressure and how you can turn a negative experience into a positive one.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. This could involve handling a difficult customer call or responding to an email query. Practise these scenarios beforehand so you can demonstrate your problem-solving skills and customer-centric approach effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if Quickline is the right fit for you.