We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Customer Service Advisor (12month Fixed Term Contract)
This role is 12month Fixed Term Contract, based onsite at Willerby, Hull.
Here’s why you’ll love this role...
- Use your natural people skills to stay customer-focused and delight customers.
- Take ownership of every Customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
Here’s why you’ll be great in this role...
- Proven background in a customer service or customer experience role, ideally within a call centre environment.
- Professional telephone manner with excellent people skills.
- Familiarity with Microsoft 360 and general IT proficiency.
- Strong attention to detail and effective time management.
The benefits...
- Pension - 5% employer / 5% employee contribution.
- Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave
- Enhanced Paternity/Maternity/Adoption leave
- Life Assurance
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular 'Lunch & Learns'
- Social Events - Summer and End of Year parties etc.
- Core Value Awards - Regular opportunities to win!
Please note: You must have the right to work in the UK in order to be successfully appointed to this role
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Customer Service Advisor FTC in Brighton employer: Quickline Communications
At Quickline, we pride ourselves on being an exceptional employer that values our team members as much as our customers. Located in Willerby, we foster a supportive work culture that encourages personal and professional growth, offering comprehensive benefits such as a generous pension scheme and health cashback options. Join us to be part of a mission-driven company where your contributions directly impact the lives of others by providing reliable internet access to underserved areas.
