At a Glance
- Tasks: Deliver exceptional customer service via email, calls, and live chat.
- Company: Join Quickline, a company dedicated to providing great internet for everyone.
- Benefits: Enjoy 25 days leave, health cashback, and discounts at popular retailers.
- Other info: Dynamic team environment with social events and career growth opportunities.
- Why this job: Make a real difference by helping customers with their internet needs.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Customer Service Advisor (12month Fixed Term Contract)
We're Quickline, and we believe everyone deserves great internet.
Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do.
So we're on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experience across email, calls, and live chat.
Could that be you? If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we'd love to hear from you!
This role is 12 month Fixed Term Contract, based onsite at Willerby, Hull.
- Here is why you'll love this role
- Use your natural people skills to stay customer-focused and delight customers.
- Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
- Here is why you'll be great in this role
- Proven background in a customer service or customer experience role, ideally within a call centre environment.
- Professional telephone manner with excellent people skills.
- Familiarity with Microsoft 360 and general IT proficiency.
- Strong attention to detail and effective time management.
- The Benefits
- Pension - 5% employer / 5% employee contribution.
- Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave.
- Enhanced Paternity/Maternity/Adoption leave.
- Life Assurance.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular Lunch & Learns.
- Social Events - Summer and End of Year parties etc.
• Core Value Awards - Regular opportunities to win!
Please note: You must have the right to work in the UK in order to be successfully appointed to this role.
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Customer Service Advisor FTC in Willerby employer: Quickline Communications Limited
As an HR Advisor with us, you'll thrive in a supportive and dynamic work environment that prioritises employee well-being and professional growth. Our comprehensive benefits package, including a Health Cashback Scheme and generous annual leave options, reflects our commitment to work-life balance. Join a culture that values innovation and collaboration, where your contributions are recognised through regular awards and social events, making this an exceptional place to build your career.
Contact Details:
Quickline Communications Limited Recruitment Team
