At a Glance
- Tasks: Deliver exceptional customer service via email, calls, and live chat.
- Company: Join Quickline, a company dedicated to providing great internet for everyone.
- Benefits: Enjoy 25 days annual leave, health cashback scheme, and regular social events.
- Other info: Full-time role based in Willerby, Hull with excellent career growth opportunities.
- Why this job: Make a real difference by helping customers with their internet needs.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experience across email, calls, and live chat.
If helping people gets you out of bed in the morning and solving customer queries puts a smile on your face, we’d love to hear from you! This role is full time, based onsite at Willerby, Hull.
Here’s why you’ll love this role:
- Use your natural people skills to stay customer‑focused and delight customers.
- Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
Here’s why you’ll be great in this role:
- Proven background in a customer service or customer experience role, ideally within a call centre environment.
- Professional telephone manner with excellent people skills.
- Familiarity with Microsoft 360 and general IT proficiency.
- Strong attention to detail and effective time management.
The benefits:
- Pension – 5% employer / 5% employee contribution.
- Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave.
- Enhanced Paternity/Maternity/Adoption leave.
- High Street Shopping Discount Scheme – Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’ Social Events – Summer and End of Year parties etc.
- Customer Obsessed Awards – Regular opportunities to win!
Please note: You must have the right to work in the UK in order to be successfully appointed to this role.
Customer Service Advisor in Kirk Ella employer: Quickline Communications Limited
At Quickline, we pride ourselves on being an exceptional employer, dedicated to fostering a vibrant work culture that prioritises our customers and our team. Located in Willerby, Hull, we offer a range of benefits including generous annual leave, health cashback schemes, and opportunities for personal growth through regular training and social events. Join us to be part of a passionate team where your contributions are valued, and you can truly make a difference in delivering outstanding customer service.
Contact Details:
Quickline Communications Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Kirk Ella
✨Tip Number 1
Get to know Quickline! Research the company’s mission and values so you can show how your customer service skills align with their goals. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering first-class customer experiences, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples from your past roles where you’ve gone above and beyond for customers. This will demonstrate your commitment to customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Quickline team.
We think you need these skills to ace Customer Service Advisor in Kirk Ella
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your customer service background and communication skills.
Show Your Passion:Let your enthusiasm for helping customers shine through in your application. We want to see how much you care about delivering great service and making a difference in our customers' lives.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Quickline Communications Limited
✨Know the Company Inside Out
Before your interview, take some time to research Quickline. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling queries and complaints.
✨Prepare for Situational Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experience where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Customer Obsession
Quickline is looking for someone who is truly customer-focused. Be ready to share stories that highlight your passion for helping others and how you've gone above and beyond to ensure customer satisfaction in previous roles.
