First- Line Customer Support Team Leader

Technical Customer Support Team Leader

We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring people, and we’re looking for a Technical Customer Support Team Leader with a strong background in broadband, networking, or telecommunications to help us deliver exceptional customer service and technical support.

Could that be you? If leading a team to provide outstanding technical support gets you out of bed in the morning, and ensuring seamless connectivity for customers puts a smile on your face, then we would love to find out more about you.

This role operates on a rota covering 7 days per week, between 8 am and 8 pm, once training is completed.

Here\’s why you will love this role….

• Lead and develop a team of technical support advisors
• Make a real impact by championing customer needs across the business
• Work in a fast-paced environment where no two days are the same
• Collaborate with engineering, operations, and product teams to enhance service quality
• Be part of a company that values innovation and customer satisfaction

Here\’s why you will be great at this role….

• Strong leadership skills with experience managing a technical support team
• Excellent communication and coaching abilities to drive team performance
• Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues
• Ability to manage escalated technical issues and ensure effective resolution
• Passionate about delivering exceptional customer experiences and driving improvements

The Benefits…

• Pension – 5% employer / 5% employee contribution.
• WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• High Street Shopping Discount Scheme – Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
• Social Events – Summer and Christmas parties etc.
• Thank Q Awards – Monthly £50 winner, yearly £500 winner.

Please note: Unfortunately, we can’t offer visa sponsorship.

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