At a Glance
- Tasks: Deliver top-notch customer service via email, calls, and live chat.
- Company: Join Quickline, a company dedicated to providing reliable broadband for everyone.
- Benefits: Enjoy 25 days leave, health schemes, discounts, and fun social events.
- Other info: This role is on-site in Willerby, Hull, and visa sponsorship is not available.
- Why this job: Be part of a mission-driven team that values your people skills and offers growth opportunities.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 € per year.
Overview
We’re Quickline, and we believe everyone deserves great internet. Our mission is to provide lightning fast, reliable broadband that reaches the places other providers leave behind. We’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experience across email, calls, and live chat.
This role is full time, based onsite at Willerby, Hull.
Responsibilities
- Use your natural people skills to stay customer-focused and delight customers.
- Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
Qualifications
- Proven background in a customer service or customer experience role.
- Professional telephone manner with excellent people skills.
- Familiarity with Microsoft 360 and general IT proficiency.
- Strong attention to detail and effective time management.
Benefits
- Pension - 5% employer / 5% employee contribution.
- Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave
- Enhanced Paternity/Maternity/Adoption leave
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’
- Social Events - Summer and End of Year parties etc.
- Customer Obsessed Awards - Regular opportunities to win!
Contact Detail:
Quickline Communications Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Willerby
✨Tip Number 1
Familiarise yourself with Quickline's mission and values. Understanding their commitment to providing reliable broadband will help you align your answers during the interview, showcasing your enthusiasm for their goals.
✨Tip Number 2
Brush up on your technical skills, especially with Microsoft 360. Being tech-savvy is crucial for this role, so consider doing a quick online course or tutorial to boost your confidence and knowledge.
✨Tip Number 3
Prepare examples of how you've handled customer complaints in the past. Think of specific situations where you turned a negative experience into a positive one, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or role-playing scenarios. This will help you refine your professional telephone manner and ensure you're ready to impress during the actual interview.
We think you need these skills to ace Customer Service Advisor in Willerby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service roles. Emphasise your communication skills and any technical proficiency, especially with Microsoft 360, as these are key for the Customer Service Advisor position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for helping people and solving customer queries. Mention specific examples from your past experiences that demonstrate your ability to handle escalated enquiries and improve customer satisfaction.
Showcase Your Tech Skills:In your application, mention your familiarity with technology and any relevant IT skills. Highlight how you have used these skills in previous roles to enhance customer interactions or resolve issues efficiently.
Highlight Your Organisational Skills:Demonstrate your attention to detail and time management abilities in your application. Provide examples of how you have successfully managed multiple customer queries or projects simultaneously while maintaining high service standards.
How to prepare for a job interview at Quickline Communications Limited
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries.
✨Be Tech-Savvy
Familiarity with Microsoft 360 and general IT proficiency is essential for this role. Brush up on your technical skills before the interview and be prepared to discuss how you've used technology to enhance customer service in previous positions.
✨Demonstrate Problem-Solving Abilities
Quickline values individuals who can take ownership of customer interactions. Prepare to share specific instances where you effectively handled escalated enquiries or complaints, showcasing your problem-solving skills and commitment to customer satisfaction.
✨Research Quickline's Mission
Understanding Quickline's mission to provide reliable broadband is crucial. Familiarise yourself with their services and values, and be ready to express how your personal goals align with their mission during the interview.
