Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service via email, calls, and live chat.
- Company: Join Quickline, a company dedicated to providing great internet for everyone.
- Benefits: Enjoy 25 days annual leave, health cashback scheme, and flexible leave options.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Make a real difference by helping customers with their broadband needs.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
We’re Quickline, and we believe everyone deserves great internet. Our mission is to provide lightning fast, reliable broadband that reaches the places other providers leave behind. We’re looking for a Customer Service Advisor with excellent communication skills to deliver a first-class customer experience across email, calls, and live chat. This role is full time, based onsite at Willerby, Hull.
Responsibilities
- Use your natural people skills to stay customer-focused and delight customers.
- Take ownership of every customer interaction, ensuring all queries are resolved efficiently.
- Handle escalated enquiries and complaints, working to maximise customer retention.
- Support initiatives to improve customer satisfaction results and recommendations.
- Meet key performance targets by delivering exceptional service within required timelines.
Qualifications
- Proven background in a customer service or customer experience role.
- Professional telephone manner with excellent people skills.
- Familiarity with Microsoft 360 and general IT proficiency.
- Strong attention to detail and effective time management.
Benefits
- Pension - 5% employer / 5% employee contribution.
- Health Cashback Scheme - Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy or sell up to 5 additional days annual leave.
- Enhanced Paternity/Maternity/Adoption leave.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea.
Customer Service Advisor employer: Quickline Communications Limited
Contact Detail:
Quickline Communications Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know Quickline and their mission! Research the company’s values and services so you can show off your knowledge during interviews. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering a first-class customer experience, try role-playing common customer scenarios with friends or family. This will help you feel more confident when handling real customer interactions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a negative situation into a positive one. We love to see how you take ownership of customer interactions and resolve issues efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and ready to jump into the role of Customer Service Advisor with enthusiasm.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about delivering a first-class customer experience, make sure your application highlights your communication skills. Use clear and friendly language to show us you can connect with customers just like you would in the role.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Service Advisor role. We want to see how you can bring value to our team!
Highlight Your Problem-Solving Abilities: We love candidates who can take ownership of customer interactions. Share examples of how you've resolved queries or handled complaints in the past. This will show us you're ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Quickline Communications Limited
✨Know the Company Inside Out
Before your interview, take some time to research Quickline. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer interactions in the past.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in this role. Prepare responses for handling complaints or escalated enquiries. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Highlight Your Tech Savviness
Since familiarity with Microsoft 360 is important, be ready to discuss your experience with it. If you have any specific examples of how you've used technology to improve customer service, make sure to mention those!