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- Tasks: Lead the complaints function and ensure customer satisfaction.
- Company: Join Quickline, a mission-driven company providing reliable broadband to everyone.
- Benefits: Enjoy a full-time role with opportunities for growth and teamwork.
- Why this job: Make a real impact by helping customers and improving their experiences.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: This role is based on-site in Willerby, Hull.
The predicted salary is between 28800 - 43200 £ per year.
Customer Complaints Advisor We\’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we\’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we\’re looking for a Customer Complaints Advisor will lead the daily operation of the complaints function, ensuring adherence to regulatory guidelines and business requirements Could that be you? If helping others and resolving issues effectively puts a smile on your face then we would love to find out more about you. This role is based full time on-site at Willerby, Hull. Here\’s why you\’ll love the Customer Complaints Advisor role.. – Responsible for the end-to-end complaints management function, including systems, policies, procedures, reporting and activities. – Monitor customer satisfaction through all feedback channels including Trust Pilot, NPS and social media and using this insight to take effective action to improve customer experiences. – Manage the relationship with the Ombudsman service, with support and direction from line management – Oversee the resolution of cases which require collaboration with other areas of Quickline e.g. installations, sales, onboarding etc Here\’s why you\’ll be g…
Customer Complaints Advisor employer: Quickline Communications Careers
Contact Detail:
Quickline Communications Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Advisor
✨Tip Number 1
Familiarize yourself with Quickline's mission and values. Understanding their commitment to providing reliable broadband will help you align your responses during the interview, showcasing your passion for customer service and problem-solving.
✨Tip Number 2
Research common customer complaints in the broadband industry. Being knowledgeable about typical issues customers face will allow you to demonstrate your ability to empathize and resolve problems effectively.
✨Tip Number 3
Prepare examples of how you've successfully managed complaints or difficult situations in the past. Highlighting your experience in conflict resolution will show that you're equipped to handle the responsibilities of the role.
✨Tip Number 4
Engage with Quickline on social media platforms. By following them and participating in discussions, you can gain insights into their customer interactions and demonstrate your genuine interest in the company during your application process.
We think you need these skills to ace Customer Complaints Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Complaints Advisor position. Understand the key responsibilities and required skills, such as managing complaints and improving customer satisfaction.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and complaints management. Use specific examples that demonstrate your ability to resolve issues effectively and improve customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your commitment to providing excellent customer service. Mention how your skills align with Quickline's mission and values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Quickline Communications Careers
✨Understand the Company Mission
Before your interview, make sure you understand Quickline's mission to provide reliable broadband. Be ready to discuss how your values align with their goal of helping customers and resolving issues effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer complaints. Highlight your ability to manage end-to-end complaints and how you used feedback to improve customer satisfaction.
✨Familiarize Yourself with Regulatory Guidelines
Since the role involves adherence to regulatory guidelines, brush up on relevant regulations in the telecommunications industry. Being knowledgeable will demonstrate your commitment to compliance and professionalism.
✨Emphasize Team Collaboration
The job requires collaboration with various departments. Be prepared to discuss how you've worked with others in the past to resolve complex issues and ensure a smooth customer experience.
