At a Glance
- Tasks: Manage insurance claims and deliver exceptional customer service while building strong relationships.
- Company: Leading legal expenses insurance provider based in Cardiff with a focus on inclusivity.
- Benefits: Flexible working hours, hybrid work model, and a supportive team environment.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Join a dynamic team and make a real difference in people's lives through effective claims management.
- Qualifications: Experience in claims handling or customer service with strong communication skills.
Quick Staff UK are recruiting for a Claims Advisor to join a leading legal expenses insurance provider based in Cardiff. This is an excellent opportunity for someone with a legal, insurance, claims handling, or customer service background who enjoys investigating cases, building relationships, and delivering exceptional customer service. You will work closely with policyholders, brokers, solicitors, and insurers to manage claims and ensure cases are handled efficiently and fairly.
Key Responsibilities:
- Manage a variety of insurance claims from initial notification through to resolution
- Review claims to ensure policy terms and conditions have been met
- Liaise with policyholders, brokers, solicitors, and third-party providers
- Assist with auditing funded legal cases
- Investigate claims and gather additional information where required
- Handle policy and claims-related enquiries by telephone and email
- Build and maintain strong relationships with clients and key stakeholders
- Support compliance and regulatory requirements within a regulated environment
- Maintain accurate records and case management systems
- Deliver excellent customer service at all times
Key Requirements:
- Previous experience within claims handling, insurance, legal services, or a regulated environment
- Strong communication and customer service skills
- Excellent attention to detail and analytical abilities
- Confident handling telephone enquiries and managing multiple priorities
- Good IT skills, including Microsoft Office
- Ability to work independently and as part of a team
- Professional, organised, and customer-focused approach
Hours of work: 9.00am-5.30pm (can be flexible) 3 days a week working from the office in Cardiff city centre, 2 days a week working from home.
We review every application carefully, but only shortlisted candidates will be contacted. If you don’t hear from us within 7 days, check our website or open the app to see what’s new.
Quick Staff UK is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace for all employees and applicants — regardless of age, gender, disability, race, religion, sexual orientation, or background.
Claims Adviser in Cardiff employer: Quick Staff UK
Quick Staff UK is an exceptional employer that prioritises employee growth and development within a supportive work culture. As a Recruitment Resourcer, you'll benefit from comprehensive training and hands-on experience in the recruitment industry, all while enjoying a flexible work schedule and competitive pay. Our commitment to equal opportunities ensures a diverse and inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adviser in Cardiff
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Quick Staff UK). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Quick Staff UK. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Adviser in Cardiff
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Quick Staff UK.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Quick Staff UK. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Quick Staff UK
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Quick Staff UK to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Quick Staff UK, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Quick Staff UK's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
