At a Glance
- Tasks: Manage customer orders from entry to delivery while liaising with various departments.
- Company: Join a successful international manufacturing company in Blackwood.
- Benefits: Enjoy a competitive salary and a permanent, full-time position.
- Other info: Monday to Friday hours with opportunities for career growth.
- Why this job: Be part of a dynamic team and build strong relationships with customers.
- Qualifications: Previous customer service experience and strong administration skills required.
Quick Staff UK is recruiting for an experienced Customer Service Administrator to join a successful and established international manufacturing company based in Blackwood. This is an excellent opportunity for someone with strong customer service, administration and order-processing skills to join a busy commercial team within a global manufacturing environment. You'll be responsible for looking after customer orders from initial entry through to delivery, working closely with customers and internal departments including Sales, Planning, Logistics, Production and Quality. We're looking for someone who is highly organised, confident communicating with customers and comfortable managing multiple orders and priorities in a fast-paced environment.
Key Responsibilities
- Receive, process and manage customer orders accurately and efficiently
- Manage orders from initial entry through to scheduling, dispatch and delivery
- Provide customers with order acknowledgements and delivery updates
- Liaise closely with Planning, Production, Logistics and other internal departments
- Monitor orders to ensure agreed delivery dates and on-time, in-full (OTIF) targets are achieved
- Build and maintain strong relationships with key customer accounts
- Respond to customer enquiries by telephone and email
- Manage order amendments and communicate any additional costs internally
- Record and escalate customer complaints to the appropriate departments
- Maintain accurate and up-to-date customer and order information
- Prepare weekly and monthly customer reports
Key Requirements
- Previous customer service or customer administration experience
- B2B customer service experience would be highly advantageous
- Strong administration and order-processing skills
- Excellent attention to detail and accuracy
- Good Microsoft Office skills, particularly Excel and Outlook
- Experience using CRM, order management or ERP systems
- SAP experience would be highly advantageous
- Previous experience within a manufacturing environment would be beneficial
Hours & Salary
- Monday to Friday
- 8:30am – 5:00pm
- £27,500 per annum
- Permanent, full-time position
- Based at the company's Blackwood site
If you're an experienced Customer Service Administrator looking to join an established international manufacturer where you'll have responsibility for your own customer accounts and orders, we'd love to hear from you.
Customer Service Advisor in Blackwood employer: Quick Staff UK
Quick Staff UK is an exceptional employer that prioritises employee growth and development within a supportive work culture. As a Recruitment Resourcer, you'll benefit from comprehensive training and hands-on experience in the recruitment industry, all while enjoying a flexible work schedule and competitive pay. Our commitment to equal opportunities ensures a diverse and inclusive environment where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Blackwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quick Staff UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quick Staff UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Blackwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quick Staff UK:Your cover letter is your chance to shine! Tell us why you want to work at Quick Staff UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quick Staff UK!
How to prepare for a job interview at Quick Staff UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
