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- Tasks: Be the heart of operations, ensuring customers get exceptional service and equipment on time.
- Company: Join Quick Reach, a dynamic company focused on customer satisfaction and teamwork.
- Benefits: Competitive salary, pension scheme, 23 days holiday plus bank holidays, and great company perks.
- Why this job: Make a real impact by providing outstanding service and building strong customer relationships.
- Qualifications: Experience in an office environment, strong IT skills, and excellent communication abilities.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join Quick Reach as a Hire Desk Controller and become the heart of our operations, ensuring our customers receive exceptional service and the equipment they need, right when they need it. If you’re organised, customer-focused, and thrive in a fast-paced environment, we want you to help us continue reaching new heights in the industry.
As Hire Desk Controller you will work with clients and prospects in the Midlands. You will build relationships to provide outstanding service and ensure the customer receives an excellent, efficient service at all times. Responsibilities include adherence to all internal Quality Management Systems & Health & Safety policies
In return you will receive a competitive salary (DOE), enrolment in the company pension scheme and 23 days holiday (+Bank Holidays), excellent company benefits.
We are an equal opportunities employer, committed to creating an inclusive and diverse workplace where all individuals are valued and respected.
Role Responsibilities:
- Work closely with all members of the team to ensure an efficient and professional service
- Excellent time management, administration and organisational skills
- Excellent telephone manner along with great written and verbal communication skills
- Self-motivated with an ability to work independently
- Assist with sales enquires, ensuring information and new leads are forwarded onto our Sales team in a timely manner and arrange appointments were possible
- Build a good relationship with all new and existing customers and provide a seamless service
- Fully computer literate
- Excellent attention to detail
- Respond effectively and efficiently to all emails and phone calls ensuring a high standard of customer service at all times
- Communicate with customers promptly to ensure that where issues do occur they are dealt with and resolved in a timely manner and in a positive way
- Have the ability to investigate and problem solve whilst finding ways to improve processes
- Share knowledge with your colleagues ensuring that a consistent customer service is provided
- Help with ad hoc duties and work flexibly throughout
- Process all orders, off hires and gather information in regards to breakdowns, passing all details to the technical department promptly
- Have the ability to meet deadlines
- Have a proactive manner to seek out new ways of providing high levels of customer service and the willingness and ability to accept changes
- Find and promote ways to exceed customers’ expectations in everything you do
- Work with the Sales managers to follow up on deliveries, ensuring the customer feels reassured
Requirements:
The Ideal Candidate will:
- Have proven experience in a similar office environment and demonstrate an ability to work alone as well as part of a successful team
- Good IT skills with knowledge of Microsoft applications
- Strong motivation, proactivity and drive
- Strong communication skills; both verbal and written
- Results orientated with the ability to balance other business considerations
- Be able to prioritise tasks and work well under pressure
- Good interpersonal skills and understanding of the importance of excellent customer service
Feel you’d be a great fit for this role? For a confidential chat or to apply please get in touch with our Managing Director, Robert Dillon:
#J-18808-Ljbffr
Hire Desk Controller – West Bromwich employer: Quick Reach
Contact Detail:
Quick Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller – West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research Quick Reach, understand their values, and think about how your skills align with their needs. Practising common interview questions can help you feel more confident.
✨Tip Number 3
Show off your customer service skills! During interviews or networking, share specific examples of how you've gone above and beyond for customers. This will demonstrate your commitment to exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Quick Reach team.
We think you need these skills to ace Hire Desk Controller – West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Hire Desk Controller role. Highlight your organisational skills, customer service experience, and any relevant IT knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your previous experiences have prepared you for the fast-paced environment at Quick Reach. Keep it engaging and personal!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and concise. Pay attention to grammar and spelling – we want to see your attention to detail right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Quick Reach
✨Know the Company Inside Out
Before your interview, take some time to research Quick Reach. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Hire Desk Controller, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving skills and how you maintained a positive attitude under pressure.
✨Demonstrate Your Organisational Skills
Since the role requires excellent time management and organisational skills, be ready to discuss how you prioritise tasks. You could even share a specific instance where your organisational skills led to a successful outcome.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you’re engaged and thinking about how you can contribute.
