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- Tasks: Be the go-to person for customer service and equipment management.
- Company: Join Quick Reach, a leader in the hire industry, known for exceptional service.
- Benefits: Enjoy a competitive salary, pension scheme, and 23 days holiday.
- Why this job: Thrive in a dynamic environment while building relationships and exceeding customer expectations.
- Qualifications: Experience in an office setting, strong IT skills, and excellent communication abilities required.
- Other info: Full training provided; we value diversity and inclusivity in our workplace.
The predicted salary is between 28800 - 43200 £ per year.
Join Quick Reach as a Hire Desk Controller and become the heart of our operations, ensuring our customers receive exceptional service and the equipment they need, right when they need it. If you’re organised, customer-focused, and thrive in a fast-paced environment, we want you to help us continue reaching new heights in the industry.
As Hire Desk Controller you will work with clients and prospects in the Northwest. You will build relationships to provide outstanding service and ensure the customer receives an excellent, efficient service at all times. Responsibilities include adherence to all internal Quality Management Systems & Health & Safety policies.
In return you will receive a competitive salary (DOE), enrolment in the company pension scheme and 23 days holiday. Full training will be provided. We are an equal opportunities employer, committed to creating an inclusive and diverse workplace where all individuals are valued and respected.
Role Responsibilities:- Work closely with all members of the team to ensure an efficient and professional service.
- Excellent time management, administration and organisational skills.
- Excellent telephone manner along with great written and verbal communication skills.
- Self-motivated with an ability to work independently.
- Assist with sales enquiries, ensuring information and new leads are forwarded onto our Sales team in a timely manner and arrange appointments where possible.
- Build a good relationship with all new and existing customers and provide a seamless service.
- Fully computer literate.
- Excellent attention to detail.
- Respond effectively and efficiently to all emails and phone calls ensuring a high standard of customer service at all times.
- Communicate with customers promptly to ensure that where issues do occur they are dealt with and resolved in a timely manner and in a positive way.
- Have the ability to investigate and problem solve whilst finding ways to improve processes.
- Share knowledge with your colleagues ensuring that a consistent customer service is provided.
- Help with ad hoc duties and work flexibly throughout.
- Process all orders, off hires and gather information in regards to breakdowns, passing all details to the technical department promptly.
- Have the ability to meet deadlines.
- Have a proactive manner to seek out new ways of providing high levels of customer service and the willingness and ability to accept changes.
- Find and promote ways to exceed customers’ expectations in everything you do.
- Work with the Sales managers to follow up on deliveries, ensuring the customer feels reassured.
- The Ideal Candidate will have proven experience in a similar office environment and demonstrate an ability to work alone as well as part of a successful team.
- Good IT skills with knowledge of Microsoft applications.
- Strong motivation, proactivity and drive.
- Strong communication skills; both verbal and written.
- Results orientated with the ability to balance other business considerations.
- Be able to prioritise tasks and work well under pressure.
- Good interpersonal skills and understanding of the importance of excellent customer service.
Feel you’d be a great fit for this role? For more information or to apply please get in touch with Ste.
Hire Desk Controller – Manchester employer: Quick Reach
Contact Detail:
Quick Reach Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Desk Controller – Manchester
✨Tip Number 1
Familiarise yourself with Quick Reach's services and equipment. Understanding what they offer will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires an excellent telephone manner, consider role-playing scenarios with a friend to build confidence and refine your approach.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Tip Number 4
Research common customer service challenges in the hire industry and think about how you would address them. Being able to discuss potential solutions will demonstrate your proactive approach and problem-solving skills.
We think you need these skills to ace Hire Desk Controller – Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and office administration. Emphasise skills like time management, communication, and problem-solving that align with the Hire Desk Controller role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service in previous roles and how you can contribute to Quick Reach's success.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with Microsoft applications, and any experience you have in a fast-paced environment. This will demonstrate your ability to meet the demands of the role.
Showcase Your Proactivity: Include examples of how you've taken initiative in past roles to improve processes or enhance customer satisfaction. This aligns with the company's desire for a proactive candidate who seeks to exceed customer expectations.
How to prepare for a job interview at Quick Reach
✨Showcase Your Organisational Skills
As a Hire Desk Controller, you'll need to demonstrate excellent time management and organisational skills. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Emphasise Customer Service Experience
Since the role focuses heavily on customer interaction, be ready to discuss your previous customer service roles. Highlight specific instances where you went above and beyond to meet customer needs or resolve issues.
✨Demonstrate Problem-Solving Abilities
The ability to investigate and solve problems is crucial for this position. Think of scenarios where you identified a problem, took initiative, and implemented a solution. Be prepared to share these during your interview.
✨Familiarise Yourself with Health & Safety Policies
Understanding the company's adherence to Quality Management Systems and Health & Safety policies is essential. Research these areas beforehand and be ready to discuss how you can contribute to maintaining these standards.
