At a Glance
- Tasks: Be the heartbeat of our operations, ensuring customers get the equipment they need on time.
- Company: Join Quick Reach, a dynamic company focused on exceptional customer service.
- Benefits: Competitive salary, pension scheme, 23 days holiday plus bank holidays, and great perks.
- Other info: Join a diverse team where your contributions are valued and career growth is encouraged.
- Why this job: Make a real impact by providing outstanding service in a fast-paced environment.
- Qualifications: Experience in an office setting, strong IT skills, and excellent communication abilities.
The predicted salary is between 23400 - 28600 £ per year.
Join Quick Reach as a Hire Desk Controller and become the heart of our operations, ensuring our customers receive exceptional service and the equipment they need, right when they need it. If you’re organised, customer-focused, and thrive in a fast-paced environment, we want you to help us continue reaching new heights in the industry.
As Hire Desk Controller you will work with clients and prospects in the Midlands. You will build relationships to provide outstanding service and ensure the customer receives an excellent, efficient service at all times. Responsibilities include adherence to all internal Quality Management Systems & Health & Safety policies.
In return you will receive a competitive salary (DOE), enrolment in the company pension scheme and 23 days holiday (+Bank Holidays), excellent company benefits. We are an equal opportunities employer, committed to creating an inclusive and diverse workplace where all individuals are valued and respected.
Role Responsibilities:
- Work closely with all members of the team to ensure an efficient and professional service
- Excellent time management, administration and organisational skills
- Excellent telephone manner along with great written and verbal communication skills
- Self-motivated with an ability to work independently
- Assist with sales enquiries, ensuring information and new leads are forwarded onto our Sales team in a timely manner and arrange appointments where possible
- Build a good relationship with all new and existing customers and provide a seamless service
- Fully computer literate
- Excellent attention to detail
- Respond effectively and efficiently to all emails and phone calls ensuring a high standard of customer service at all times
- Communicate with customers promptly to ensure that where issues do occur they are dealt with and resolved in a timely manner and in a positive way
- Have the ability to investigate and problem solve whilst finding ways to improve processes
- Share knowledge with your colleagues ensuring that a consistent customer service is provided
- Help with ad hoc duties and work flexibly throughout
- Process all orders, off hires and gather information in regards to breakdowns, passing all details to the technical department promptly
- Have the ability to meet deadlines
- Have a proactive manner to seek out new ways of providing high levels of customer service and the willingness and ability to accept changes
- Find and promote ways to exceed customers’ expectations in everything you do
- Work with the Sales managers to follow up on deliveries, ensuring the customer feels reassured
Requirements:
The Ideal Candidate will:
- Have proven experience in a similar office environment and demonstrate an ability to work alone as well as part of a successful team
- Good IT skills with knowledge of Microsoft applications
- Strong motivation, proactivity and drive
- Strong communication skills; both verbal and written
- Results orientated with the ability to balance other business considerations
- Be able to prioritise tasks and work well under pressure
- Good interpersonal skills and understanding of the importance of excellent customer service
Feel you’d be a great fit for this role? For a confidential chat or to apply please get in touch with our Managing Director, Robert Dillon.
Hire Desk Controller – West Bromwich employer: Quick Reach
Join the Quick Plus team in Halifax, where we foster a dynamic and supportive work environment that prioritises employee growth and development. Our commitment to excellent customer service is matched by our dedication to providing a vibrant workplace culture, competitive benefits, and opportunities for career advancement, making us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller – West Bromwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quick Reach. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quick Reach before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hire Desk Controller – West Bromwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quick Reach:Your cover letter is your chance to shine! Tell us why you want to work at Quick Reach specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quick Reach!
How to prepare for a job interview at Quick Reach
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
