At a Glance
- Tasks: Provide top-notch service to major accounts and manage daily operations.
- Company: Join the vibrant Quick Plus team in a fast-paced Halifax office.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Other info: Flexibility and a positive attitude are key to thriving in this role.
- Why this job: Be part of a team that values excellent customer service and teamwork.
- Qualifications: Strong communication skills, multitasking ability, and IT proficiency required.
The predicted salary is between 31500 - 38500 £ per year.
This position has now been filled. Thank you for all our applicants
Join our vibrant Quick Plus team in our fast paced Halifax office. We’re looking for a diligent individual who can provide top level day to day service to our major accounts.
Role and Responsibilities
Answer dedicated landline and deal with all enquiries, queries, orders, off hires and breakdowns.
- Deal with all traffic coming through the dedicated email address.
- Source kit for orders by liaising with relevant depots.
- Process orders and off hires
- Maintain shared spreadsheet.
- Follow breakdown procedures and keep the customer informed of the current status.
- Make daily pre-delivery, delivery and diary calls to ensure smooth transition from enquiry to off hire.
- Key accounts orders to be processed in accordance with their procurement procedures using their portals where relevant.
- Maintain & build great customer relations via a seamless service.
- Help with ad hoc duties and willingness to work flexibly.
Person Specification
The ideal candidate will have
- Great interpersonal skills and a desire to provide excellent customer service.
- Excellent communication & organisational skills with an ability to multitask.
- Ability to work well under pressure and within time constraints.
- Excellent telephone manner & written skills to ensure a high standard of customer service is maintained.
- IT skills with knowledge of Microsoft applications
- Flexibility on changes to processes when & where applicable
- Previous HDC experience may prove to be an advantage.
Feel you’ll be a great fit for this role? Get in touch with our Business Development Director, Chris Firth:
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Key Account Coordinator – Halifax employer: Quick Reach
Join the Quick Plus team in Halifax, where we foster a dynamic and supportive work environment that prioritises employee growth and development. Our commitment to excellent customer service is matched by our dedication to providing a vibrant workplace culture, competitive benefits, and opportunities for career advancement, making us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Coordinator – Halifax
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Quick Reach. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Quick Reach before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Key Account Coordinator – Halifax
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Quick Reach:Your cover letter is your chance to shine! Tell us why you want to work at Quick Reach specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Quick Reach!
How to prepare for a job interview at Quick Reach
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
