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- Tasks: Help customers with queries and promote new products in a dynamic call centre environment.
- Company: Join Quick Quote Protect, a leading independent protection brokerage in South Wales since 2010.
- Benefits: Enjoy incentives, ongoing training, career development, and free on-site parking.
- Why this job: Be part of a supportive team that values your growth and recognises your achievements.
- Qualifications: Customer service experience is essential; call centre experience is a plus but not required.
- Other info: Full-time and part-time roles available, Monday to Friday only.
The predicted salary is between 24000 - 36000 £ per year.
Quick Quote Protect Limited was established in September 2010 to offer Life Insurance and other related protection products to clients.
Quick Quote Protect has grown to become one of the largest independent protection brokerages in the South Wales area.
Contracted Hrs: 40 per week Full-Time, 16-24 per week Part-Time (Mon – Fri only, No Bank Holidays)
Role Description
As a Customer Service Call Centre Agent, you will be required to resolve customer queries within an existing customer base of Unite the Union. This will predominately be an Outbound role, however there will be some elements of Inbound necessary. There is a requirement to demonstrate a Sales Within Service approach, focusing on the customer\’s needs and requirements.
You will work in a busy and challenging Call Centre and you\’ll need to maintain a high level of service to all our customers, ensuring we adhere to a soft approach to introduce new products and services that are available.
We will require an individual who has experience within a Customer Service environment, has the ability to adhere to company script guidelines and KPI targets and is confident within sales.
Specifications Required
· Customer service experience is essential
· Call Centre experience preferred (however, full training is provided)
· Confident Communicating with customers and colleagues in a professional manner
· Handling objections and creating a positive outcome
· Ambitious / Enthusiastic / Motivated to achieve and exceed Targets
In Return we offer
· Daily / Weekly / Monthly Incentives
· Full and Ongoing Training provided
· Career Development
· Employee Of the Month Recognition Awards
· Christmas Shut Down
· Free on-site parking
Our available jobs are based in Llansamlet, Swansea. If you are interested, please apply now using the email address provided below!
Full library of resources to learn more about the different types of insurance available
Registered in England and Wales, with company registration number 15267887
Quick Quote Protect Limited is an appointed representative of Affinity Select Insurance Services Limited who are authorised and regulated by the Financial Conduct Authority (FCA) Registration number 300348. Registered Offices: 1& 6 Horstead Square, Bellbrook Business Park, Uckfield, East Sussex, TN22 1QG
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Customer Service Call Centre Agent employer: Quick Quote Life Limited
Contact Detail:
Quick Quote Life Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Call Centre Agent
✨Tip Number 1
Familiarise yourself with the products and services offered by Quick Quote Protect. Understanding life insurance and related protection products will help you engage confidently with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling objections. Role-playing common customer scenarios can prepare you to respond effectively and maintain a positive outcome, which is crucial for this role.
✨Tip Number 3
Showcase your enthusiasm and motivation during any interactions with us. Highlighting your ambition to achieve and exceed targets will resonate well, as we value driven individuals who thrive in a sales environment.
✨Tip Number 4
Research the company culture at Quick Quote Protect. Understanding our values and work environment will help you align your responses and demonstrate that you're a great fit for our team.
We think you need these skills to ace Customer Service Call Centre Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Call Centre Agent position. Tailor your application to highlight relevant experience in customer service and sales.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in call centre environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to meet targets.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries or sales in the past, and explain why you would be a great fit for Quick Quote Protect Limited.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Quick Quote Life Limited
✨Know the Company
Before your interview, take some time to research Quick Quote Protect Limited. Understand their services, values, and what sets them apart in the insurance industry. This knowledge will help you tailor your answers and show genuine interest.
✨Demonstrate Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples from your past roles. Highlight situations where you resolved customer issues or exceeded expectations, showcasing your ability to handle objections and create positive outcomes.
✨Practice Sales Techniques
As the position involves a 'Sales Within Service' approach, brush up on your sales techniques. Be ready to discuss how you can introduce new products and services while maintaining a soft approach. Role-playing common scenarios can help you feel more confident.
✨Show Enthusiasm and Motivation
Employers love candidates who are ambitious and motivated. During the interview, express your enthusiasm for the role and your desire to achieve and exceed targets. Share your career goals and how this position aligns with them to demonstrate your long-term commitment.
